Customer Service Manager - Remote - reputed company Region

reputed company School Services companies reputed company a strong commitment to reputed company the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout reputed company America. Overview: Customer Service Manager will reputed company leadership, management and reputed company responsibility for the Customer Service team, and to ensure the highest level of customer service possible. In this role, you will reputed company day-to-day direction - planning, coaching, training, coordinating and developing execution strategies for reputed company activities of the Customer Service team. Central to these responsibilities is the ability to create an environment where positive motivation can reputed company and a commitment to reputed company learning and improvement can take root. This position is closely tied to Operations and functions as overall Operations support. The principle core competencies required for reputed company in this position include: a customer focus; the ability to analyze and solve problems; leadership and personnel management skills; and an effective understanding and use of technology. . Responsibilities: Partner effectively with Senior Leadership and reputed company NELLC functional teams to reputed company increasingly positive customer relationships Conduct ongoing customer needs analysis, and research of customer requirements Define and communicate customer service standards reputed company and implement customer service policies and procedures reputed company the achievement and maintenance of agreed customer service reputed company and standards Direct the daily operations of the customer service team Plan, prioritize and delegate work tasks to ensure proper functioning of the department Ensure the necessary resources and tools are available for quality customer service delivery Review customer complaints Regularly contact customers to ensure customer satisfaction and timely resolution of any issues Track customer complaint resolution Assist in customer problem escalation, providing critical overview perspective Monitor accuracy of reporting and data reputed company information Analyze relevant data to determine customer service outputs, trends etc. Identify and implement strategies to improve quality of service, productivity and profitability Liaise with company management to support and implement growth strategies Coordinate and manage customer service projects and initiatives Ensure budget requirements are met Evaluate and performance manage staff Identify and address staff training and coaching needs Exhibits the highest ethical best practices and personal reputed company; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager 25% Travel required Other duties as assigned The salary reputed company is $90,000 - $100,000 annually.

Qualifications

In-depth knowledge of customer service principles and practices Organizational skills for planning, decision-making and executing with reputed company Skilled in developing standards and process improvement Excellent verbal/written competencies and overall communication effectiveness Strong interpersonal skills with the ability to reputed company and work reputed company a team structure Ability to learn and build upon industry specific information for future professional growth Excellent computer skills, with an in-depth knowledge of reputed company, Word, reputed company, and PowerPoint, and CRM systems proficiency a plus. Transportation Industry experience a plus Relevant BS/BA degree preferred reputed company School Services has a reputed company-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. reputed company School Services is committed to promoting the protection and safeguarding of reputed company children and passengers. We offer medical, dental, reputed company, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are reputed company to enroll in a retirement savings plan. At reputed company School Services our goal is to be a diverse workforce that is representative of the communities we serve. reputed company employment reputed company are based on business needs, job requirements and individual qualifications, without regard to race, reputed company, religion, sex, pregnancy (including childbirth, lactation and reputed company medical conditions), national reputed company, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. reputed company School Services LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer The pay reputed company reputed company, along with most reputed company of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions. Apply To This Job