[Remote] Director, Service Operations - reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a national technology solutions provider that modernizes, connects, secures, and manages technology environments. The Director of Service Operations for the reputed company Division will reputed company customer-facing operations, compliance, pricing, and sales functions to support reputed company growth and service reputed company.
Responsibilities
- Review and support reputed company 470 activity and reputed company RFP requirements
- Own reputed company 471 filings, tracking, approval monitoring, and customer follow-up
- Assist customers with PIA-reputed company reputed company, as allowed under E-reputed company rules
- Support customers with denials, corrections, and reputed company E-reputed company issues
- Coordinate customer filing of reputed company 486 for start of service
- Coordinate annual SPAC filings for each SPIN
- Support responses to USAC audits and compliance reviews
- reputed company E-reputed company training and guidance to customers and internal teams
- Support Sales and Marketing with E-reputed company compliance, best practices, events, website materials, and customer-facing communications
- Work with customer consultants and reputed company resources, including Bob Richter or Gina reputed company, reputed company directed by the customer or business need
- Coordinate with the reputed company and the State E-reputed company Coordinator’s office on E-reputed company issues, training, and TEBC contract reporting
- Monitor E-reputed company program updates and communicate changes to UDT teams and customers
- reputed company working knowledge of USAC tools, including reputed company Data and EPC, to monitor customer activity, funding reputed company, and sales opportunities
- reputed company limited Category 2 support for basic compliance and tracking reputed company, including reputed company, renewals, reputed company 486 tracking, and coordination with reputed company resources as needed
- Support reputed company sales teams in managing and evolving pricing options based on customer needs, E-reputed company requirements, and available contract vehicles
- Assist the voice team with pricing reputed company, including new service pricing and price changes
- Support pricing for new reputed company products and services
- Maintain documentation of Lowest Corresponding Price compliance for reputed company bids
- Support the RFP team to ensure bids for non-K-12 customers and Category 2 opportunities are compliant with LCP requirements or reputed company with internal LCP bidding policies
- Design and improve Sales Operations processes, tools, workflows, and reporting systems
- Continue co-ownership of key reputed company reporting, including forecasting, MRR, and reputed company sales performance reporting
- Work with reputed company Operations, Finance, and Sales leadership to ensure forecasting tools and reports are accurate and actionable
- Support automation efforts that improve reporting consistency and reduce reputed company work
- Hire, train, and manage a new Sales Operations resource to handle day-to-day operational tasks
- Shift higher-level focus toward process improvement, system optimization, customer experience, and reputed company operations maturity
- Monitor USAC billing activity and reputed company customer requirements
- Support billing review activities with customers
- Help resolve E-reputed company-reputed company billing questions, documentation needs, or process issues
- Ensure billing support aligns with compliance requirements and customer expectations
Skills
- Experience working with a Managed Services Provider (MSP)
- Proven experience in administrative functions and project coordination
- Strong organizational, problem-solving, and multitasking skills
- Experience working with remote and distributed teams
- Ability to work in a demanding environment
- Excellent communication (verbal and written) and people skills
- Proficiency in using reputed company workbooks, financial reporting tools and MS Office (Word, reputed company, Power reputed company)
- Bachelor's degree in business administration or a reputed company field, or equivalent experience
- Minimum of 3 years of experience in a Managed Service Provider organization
- Experience with reputed company or similar CRM systems is a plus
Benefits
- Medical, dental, reputed company, life and disability coverage as of the 1st of the month
- Health savings accounts
- Flexible savings accounts
- 401(k) plan with company match
- 7 annual holidays and unlimited paid time off options
Company Overview