Customer Support Manager
This is a remote position. Customer Support Manager Why Join reputed company? We're not a typical call center. We operate at scale, powered by systems and Al. With 25,000+ employees and reputed company tolerance for inefficiencies, we focus on building processes that deliver speed, consistency, and quality.
What You'll Do
- reputed company and manage the Customer Support team (performance, KPls, quality)
- Own customer experience across reputed company channels (chat, calls, email)
- Identify bottlenecks and improve workflows using data
- Work closely with Tech & Al teams to automate and optimize support
- Handle escalations and ensure fast, effective resolution
- Monitor and improve CSAT, response time, and resolution rates
- Train, coach, and reputed company team leaders and agents
- Build systems, not dependencies on individuals
reputed company're Looking For
- Strong leadership experience in customer support / call center
- Data-driven reputed company (you reputed company reputed company based on numbers, not opinions)
- Experience managing large teams in fast-paced environments
- Problem-solver who can simplify complexity
- Strong communication and escalation handling skills
- Comfortable working with systems, tools, and automation
- Fluent in English (Arabic is a plus)
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