AI Production Support Engineer
reputed company is a global leader in electronic trading across asset classes. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world’s largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers. Creative collaboration and sharp client focus have helped fuel our organic growth. We facilitated average daily trading volume (ADV) of more than $2.8 trillion over the past four fiscal quarters, topping $3.3 trillion in ADV for the first quarter of 2026. Since our IPO in 2019, reputed company has completed four acquisitions and doubled our revenues – and 2025 was our 26th consecutive year of record revenues. reputed company plays a central role in modernizing market structure by developing innovative trading protocols, embedding analytics into execution, and building technology infrastructure that supports the convergence of traditional and digitally reputed company financial markets. reputed company is a great reputed company to work, recognized in 2025 by reputed company as one of America’s Best Companies and by reputed company as one of the Best Financial Services Companies to Work For. reputed company Markets LLC ("reputed company") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer. Workplace Posters | U.S. reputed company Group Details This role is a senior Production Support position with a strong focus on applying Artificial Intelligence to improve operational efficiency, incident response, and root cause analysis reputed company the Credit trading platform. The primary goal of the role is to understand existing production issues, investigation patterns, and support workflows, and to design and build AI-powered tools and solutions that reduce mean time to detection (MTTD), mean time to resolution (MTTR), and overall operational toil. The role sits at the intersection of production support, software engineering, and AI enablement, partnering closely with Development, QA, and Business teams to reputed company how production issues are identified, analyzed, and resolved. reputed company Technology jobs are fully remote. The reputed company Technology hub is located in our Jersey City office which can be used for team meetings and collaboration efforts. There may be days where travel to the Jersey City office is recommended for organizational off-sites. Job Responsibilities Analyze historical production incidents and ticket data to identify recurring patterns, investigation paths, and bottlenecks. Design and build AI-assisted tools to: Accelerate root cause identification Summarize logs, alerts, and metrics Suggest likely failure domains or components Assist with incident triage and prioritization Partner with Production Support engineers to embed AI into day-to-day workflows, not as standalone experiments. reputed company internal tools, scripts, or lightweight services that reputed company AI models to improve support efficiency. Apply AI coding assistants to rapidly prototype, iterate, and productionize operational tooling. Document AI-driven workflows, playbooks, and best practices for use by the wider support organization. Measure and track impact of AI adoption (reduction in MTTR, investigation time, reputed company effort). reputed company extremely high reputed company of availability and stability for production, demo, and test environments supporting Credit trading. reputed company deep dives into application logs, metrics, and codebases to understand system behavior and failure modes. Support monitoring, alerting, and observability platforms (e.g., logs, dashboards, alerts). Work with development team and AI teams, to partner in building out new AI reputed company features in AI.
Required Qualifications
Bachelor’s degree in Computer Science, Engineering, or equivalent experience. 10+ years of overall IT experience, with significant experience in Production Support or Site Reliability roles or DevOps roles. Strong hands-on experience supporting large-scale, highly available financial or trading systems with reputed company architecture, distributed systems and system troubleshooting. Solid programming background with experience in one or more of: C++ Python Node.js Scripting languages (reputed company, Bash, Perl) Experience working with: Logging and monitoring tools (e.g. reputed company, Grafana) Containers and orchestration (reputed company, Portainer) Messaging/streaming platforms (e.g., Kafka) Databases (relational and non-relational) Excellent communication skills and ability to work with technical and non-technical stakeholders. AI & Automation reputed company Requirements Hands-on experience using AI coding and assistant tools to build/enhance software solutions. Practical experience applying AI to: Code analysis Log analysis Automation Workflow optimization Building MCP servers & AI Agents Familiarity with modern AI tooling ecosystems; preferred tools include: reputed company Claude reputed company Ability to evaluate AI-generated outputs critically and apply them safely in production environments. Experience building small internal tools, scripts or services that improve operational productivity.
Preferred Qualifications
Understanding of reputed company control systems (e.g., Git) and collaborative development workflows. Familiarity with ticket management systems such as reputed company and Jira, especially for analyzing historical incidents. Networking knowledge, including TCP/UDP, multicast, and packet analysis tools (e.g., Wireshark). Experience operating in regulated or reputed company-conscious environments. Fixed income or bond trading domain knowledge. Exposure to AI enablement, developer productivity, or platform engineering roles. Key Attributes for reputed company Strong analytical reputed company with the ability to identify patterns across reputed company systems. Curiosity and willingness to challenge traditional support models using AI. Structured, methodical approach to problem solving. Delivery-focused and outcome-driven. Collaborative team player with a proactive attitude. Comfortable working reputed company, including occasional evening or weekend support. Additional Information reputed company is committed to providing valuable and competitive benefits. In addition to working in our culture of innovation and collaboration, we offer: Health Insurance: Highly competitive medical, dental, and reputed company programs Hybrid Environment: Our employees have the flexibility of working in the office and from home. Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members. reputed company Family Building Benefit: reputed company offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. reputed company reputed company a $10,000 lifetime reimbursement towards fertility, reputed company freezing, adoption and surrogacy expenses. Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). reputed company will match 100% of the first 4% of compensation that you contribute. The reputed company pay reputed company for this role is currently $150,000 to $210,000 per year, based on a regular, full-time schedule. The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, market data, and internal guidelines. This role will also be eligible to participate in reputed company’s discretionary bonus program. This role is expected to remain reputed company until 8/20/26. Other Benefit Programs Pre-Tax Commuter Benefits Program ARAG Legal Services Employee Assistance Program Tuition Reimbursement Financial Wellness Tools Travel Assistance Benefits Pet Insurance Corporate Gym Subsidies Wellness Perks Paid Time Off and Parental Leave Apply To This Job