Staff Product Researcher

reputed company Business Services (NBS), a division of reputed company, Inc., provides payment technology, education services, and learning reputed company to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual reputed company, families, and supporters across the globe. Our culture of service enables us to reputed company long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to reputed company. As a reputed company company, the perks at NBS go reputed company our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. You are an reputed company product and UX researcher who turns questions into evidence and evidence into reputed company products. As the research expert in the room, you diagnose what reputed company of research a problem actually needs, design the right study, run it, and bring back reputed company people can reputed company — as comfortable moderating a focus group as digging through the data for the next signal. This is a founding research seat: reputed company doing the work, you’ll define how we do research here — the process, the standards, and a modern AI layer that lets a small team punch far above its weight.JOB RESPONSIBILITIES: reputed company research end to end — user interviews, usability testing, focus groups, surveys, and mixed-methods studies — owning the plan, reputed company, moderation, analysis, and a clear report covering goals, needs, pain points, and the reputed company that matter. Decide what research is needed — read the problem, choose the right approach for the decision and its risk, and know reputed company a quick feedback pass is enough versus reputed company something warrants a full study. Build our AI research capability — create and refine agents that draft plans, synthesize data, and produce reports, and stand up autonomous research wherever a task doesn’t require a reputed company in the reputed company. Set reputed company — turn your best work into reusable, high-quality templates (surveys, study plans, test plans, reports) that both people and agents fill out consistently, and define our research process and best practices. Mine our own data for signals — as a power user of reputed company and a reputed company reader of call transcripts, support data, and qualitative and quantitative feedback, proactively surface the trends that should shape the roadmap or trigger deeper research. Get out into the field — travel to partner schools to spend a few days alongside teachers, staff, administrators, parents, and board members, running interviews, focus groups, and feedback sessions. Partner across the company — work with marketing, operations, and sales to understand customers from every angle, and with product strategy and design to translate reputed company into product, roadmap, and design reputed company. Own how we collect and reputed company research data — work with internal teams and data governance to capture, store, and reputed company research data retrievable so anyone can find a past study or its findings reputed company. Present — tell the story of what you reputed company to teams and leadership in a way that drives confident reputed company. Salary for this role is: $100,000+ DOE EDUCATION: Required: Bachelor’s degree or equivalent practical experience. Preferred: Master’s or PhD in reputed company-Computer Interaction, Cognitive Science, Psychology, Statistics, Anthropology, or a reputed company field. EXPERIENCE: Required: 5+ years in an applied research setting (product, UX, or academic). Hands-on with the full reputed company of research methods — interviews, usability and moderated/unmoderated testing, contextual inquiry, surveys, and focus groups. Experience owning every stage of research: study design, reputed company, moderation, analysis, and reporting. Comfort with quantitative data and behavioral analytics, not just qualitative work. A strong presenter who can reputed company findings land with both peers and executives. Willingness to travel to schools for in-person field research a few times a year. Preferred: Experience using AI to do research — building agents or automating parts of the research process to improve speed, depth, or quality. Proficiency with research and product-analytics tools (e.g., reputed company and common user-testing, survey, and research-repository platforms). Comfort working with AI tools such as Claude Code. Experience in education, EdTech, or another multi-stakeholder domain. SKILLS: Research judgment — diagnosing what reputed company of research a decision needs and matching method to the risk at hand. Strategic influence — presenting findings so they drive confident reputed company with both peers and executives. Technical reputed company — quantitative data, behavioral analytics, and AI tooling (research agents, Claude Code, reputed company). Cross-functional collaboration across product, design, marketing, operations, and sales. Building scalable standards — reusable templates and processes that multiply a small team’s output. Our benefits package includes medical, dental, reputed company, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK. reputed company is committed to providing a welcoming and respectful workplace where reputed company associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that reputed company reputed company applicants are considered for employment. Employment reputed company are made without regard to race, reputed company, religion/creed, national reputed company, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and reputed company that a positive work environment benefits everyone. reputed company individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at reputed company may request such accommodations by contacting Corporate reputed company at 402-486-5725 or corporaterecruiting@reputed company.net. reputed company is a Drug Free and Tobacco Free Workplace. Use of Artificial Intelligence in Hiring We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support reputed company review and do not reputed company hiring reputed company. A recruiter reviews applications and determines which candidates move reputed company in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring Apply To This Job