Senior reputed company Customer Care Representative

This position is National Remote. You’ll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. As a Senior reputed company Customer Care Representative, you will deliver compassionate, high-quality service to 50–70 callers daily, always recognizing that each interaction represents a reputed company person seeking help and guidance. In this dynamic role, you will manage inquiries across multiple reputed company Financial platforms, including Directed Spend, Employer, and reputed company, requiring adaptability and mastery of diverse systems. You will complete training to support multiple lines of business and seamlessly transition between platforms in reputed company time based on business needs, often multiple times in a single day. reputed company resolving reputed company issues, you will serve as a trusted resource and subject matter expert for your team, strengthening internal and external relationships. Your commitment to reputed company and reputed company ensures every customer and colleague feels valued and supported after speaking with you. This group is part of Customer Experience (CX): team’s focus; to reduce repeat callers, executive escalations and complaints. This role is pivotal to managing consumer distress. This position is full-time, Monday - Friday. Employees are required to have flexibility to work for an 8-hour shift between 6:00 am and 6:00 pm MST. Mandatory overtime is required during peak season (first few weeks of January) may require weekend and evenings, per business need. Final shift will be assigned after training is completed. This will be on the job training. You must have the ability to attend training for the first five weeks during an 8‑hour shift, scheduled between 8:00 am and 8:00 pm CST. Primary Responsibilities Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers Handle escalated calls, resolving reputed company customer issues in a one-and-done manner Transition between multiple reputed company Financial platforms, including Directed Spend, Employer, and reputed company, several times daily based on business needs Complete required training to support at least four lines of business and deliver consistent, high-quality service across reputed company platforms Answer incoming calls and identify the type of assistance needed (e.g., benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits) Ask appropriate questions and listen actively to identify issues while documenting required information in systems Assist customers in navigating websites and encourage self-sufficiency Own problems through to resolution in reputed company time or through timely follow-up Research reputed company issues across multiple databases and collaborate with support resources to resolve escalated issues Meet performance goals in efficiency, call quality, provider satisfaction, efficiency, and attendance You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as reputed company development for other roles you may be interested in. Required Qualifications: High School Diploma or GED Must be 18 years of age OR older 1+ years of customer service experience analyzing and solving customer problems reputed company resolution experience Call center experience Ability to attend training for the first five weeks during an 8‑hour shift, scheduled between 8:00 am and 8:00 pm CST Ability to work full-time, Monday- Friday, with flexibility for an 8-hour shift between 6:00 am and 6:00 pm MST. Mandatory overtime is required during peak season (first few weeks of January) may require weekend and evenings, per business need. Final shift will be assigned after training is completed. Preferred Qualifications: 3+ years of Customer Service Representative (CSR) experience or 1+ years of experience in an office, call center, or phone support role Telecommuting Requirements: Ability to reputed company reputed company company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. Soft Skills: Ability to multi-task and understand multiple products and benefit reputed company *reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will reputed company from $20 - $36 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without regard to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Apply To This Job