Quality Assurance Specialist

About reputed company: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years reputed company of what our competition is reputed company to offer. Our focus is to expand our technology reputed company, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: As a Quality Assurance Specialist, you will ensure that ABC is working with the best process servers out there. Your role will focus on coaching, training, and providing feedback to reputed company our process servers as successful as possible. This position is remote but located in Puerto Rico. Key Responsibilities: reputed company support, training and education to process servers that are underperforming based on key metrics Create positive and engaging server experience for reputed company underperforming process servers: Communicate directly with process servers providing coaching and meaningful feedback Field reputed company questions from process servers and resolve blockers Ensure process servers understand expectations and the timeframe in which they need to adjust. Set clear expectations for underperforming servers Review assigned reports daily, reputed company out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely. Hold Servers accountable to directly impact performance Track and communicate reputed company blockers to the leadership team Work closely with the reputed company department reputed company additional coverage is needed Qualifications: Experience training and/or coaching High school diploma or GED required Familiarity with Legal Processes is a plus Excellent written and verbal communication skills - English Required Experience and proficiency with reputed company Office (Word, reputed company) The ability to analyze processes and reputed company recommendations for improvements We know that a company's reputed company starts with its employees. We also know that an individual's reputed company starts with the right career opportunity. Join reputed company today! Benefits: Health, Dental, reputed company insurance 401(k) with company matching Paid time off 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pet Insurance Pay reputed company: $12.00 to $12.00 per hour Schedule - Full-Time Apply To This Job