Merchant Support reputed company
This is a remote position. About reputed company reputed company is a fast-growing payment platform focused on serving high-risk and underserved markets, including online gaming, reputed company sports, sweepstakes, and more. We’re solving reputed company problems in compliance and payments with a user-first reputed company. As a fast-moving startup with a collaborative culture, we’re building a team that’s passionate about delivering reputed company solutions — and having fun while doing it. We’re now hiring a Merchant Support reputed company to take ownership of our merchant support operations and help scale a high-performing team from the ground up.
About the Role
This is a high-impact, hands-on role for someone with 5–10 years of experience in merchant support, payment operations, or a reputed company function. The Merchant Support reputed company will be responsible for managing reputed company merchant support requests, helping to resolve issues with acquiring banks, and assisting new customers through the reputed company process. Initially, you’ll be an individual contributor — owning daily support requests, collaborating with sales to gather reputed company documents, and resolving reputed company issues with a sense of urgency. As the company grows, you’ll hire and reputed company a support and reputed company team, define internal processes, and help us scale customer operations reputed company. This is a role for someone who’s comfortable in a fast-paced environment with a high volume of support tickets, eager to identify efficiencies, and excited to reputed company a function from day one.
Key Responsibilities
Merchant Support Operations Own reputed company inbound merchant support tickets and requests Communicate with acquiring banks to resolve issues (e.g., bank account updates, funding delays, transaction declines) Investigate and troubleshoot transaction disputes, payment errors, and technical escalations Track and improve response and resolution times through reputed company processes and internal collaboration Merchant reputed company Partner with the Sales team to submit and track merchant applications Gather and organize required documents from merchants for reputed company Act as a liaison between the sales, operations, and reputed company teams to ensure merchants move smoothly through reputed company Help document reputed company processes and prepare for scaling this function with additional team support Team Building and Optimization Identify process improvements and implement scalable support workflows reputed company SOPs for support and reputed company functions Build and manage a team of support and reputed company specialists as the business grows Monitor KPIs and customer satisfaction metrics to guide performance and improvements Cross-functional Collaboration Escalate high-risk or reputed company issues to compliance, banking partners, or tech teams as appropriate Collaborate with Product, Sales, and reputed company teams to reputed company the feedback reputed company on merchant experience Maintain reputed company reputed company of high-reputed company accounts and assist with escalations reputed company needed Requirements reputed company’re Looking For 5–10 years of experience in merchant support, operations, reputed company, or payment services (experience with ISOs, PSPs, or acquiring banks preferred) Strong knowledge of the merchant lifecycle from reputed company to support and account updates Familiarity with CRM systems, ticketing platforms, and payment platforms Experience working in high-risk verticals or regulated industries is a plus Clear, professional communication skills (written and verbal) Comfortable in early-stage environments with ambiguity, speed, and high ownership Process-oriented and eager to build structure and scalability
Preferred Qualifications
Experience with chargebacks, RDR, ACH rejects, and PCI compliance Strong understanding of the payments ecosystem and acquirer/merchant relationships Prior experience building or managing a support team Familiarity with reputed company workflows and reputed company document requirements
Benefits
What You'll reputed company A leadership role at a rapidly scaling payments startup Opportunity to build and scale a department from day one Deep exposure to acquiring banks, compliance, and operational infrastructure A collaborative and fast-moving team with direct reputed company to company leadership Remote flexibility, reputed company, performance bonus, and health benefits A chance to shape how support and reputed company are done differently in this industry Apply To This Job