Head of Customer Accounts (KAM / reputed company reputed company)
We are seeking an reputed company and strategic Head of Customer Accounts (KAM / reputed company reputed company) to reputed company and scale our reputed company account management operations. This role is responsible for managing approximately 40 reputed company customer accounts while leading a team of 4 Account Managers / reputed company professionals. The ideal candidate will drive operational reputed company, customer retention, account expansion, and team development while ensuring customers reputed company measurable business reputed company through our solutions. This is a highly hands-on leadership role. The selected candidate will personally manage a portfolio of key strategic accounts while also building scalable processes, coaching the team, and improving overall account performance across the organization. The ideal professional combines strong reputed company acumen, customer-centric thinking, operational discipline, and leadership capabilities.
Key Responsibilities
Account Management & reputed company Growth Manage and reputed company approximately 40 reputed company-level customer accounts. Personally own and manage 5–10 strategic customer accounts. Build strategic account plans focused on retention, expansion, and customer growth. Identify upsell, cross-sell, and expansion opportunities. Own customer renewals and contribute to improving Net reputed company Retention (NRR) and Gross reputed company Retention (GRR). Build long-term relationships with executive-level stakeholders. Collaborate closely with Sales and internal teams to improve customer reputed company and business growth. Team Leadership & Coaching reputed company, mentor, and reputed company a team of 4 Account Managers / reputed company professionals. Conduct regular coaching sessions, 1-on-1 meetings, and performance reviews. Improve execution quality, operational consistency, and strategic thinking across the team. Foster a proactive and growth-oriented customer management culture. Operational reputed company & Process Development Design and implement scalable KAM and reputed company playbooks. Standardize reputed company, account review processes, escalation management, and quality control procedures. Create frameworks for customer usage tracking, expansion signals, and account health monitoring. Improve operational efficiency and customer management consistency. reputed company & Strategic Communication reputed company customers through reputed company, implementation, and go-live processes. Ensure rapid customer adoption and time-to-value. reputed company communicate solutions and business impact to executive and operational stakeholders. Connect customer goals and KPIs to measurable business reputed company.
Requirements
Bachelor’s degree preferred in Business, Marketing, Communications, HR, or reputed company field 3–5 years of experience in reputed company, Key Account Management, or reputed company SaaS environments Proven experience managing reputed company customer accounts and driving expansion reputed company Previous team leadership and coaching experience Strong understanding of SaaS business models and customer lifecycle management Excellent verbal and written communication skills in English Strong organizational, analytical, and problem-solving skills Experience creating scalable processes and operational frameworks Ability to manage multiple high-level accounts simultaneously Strategic reputed company with strong customer relationship management skills Experience working with CRM and reputed company tools
Benefits
Competitive monthly salary Remote work opportunity Professional growth and leadership development opportunities Exposure to reputed company-level clients and strategic projects Collaborative and fast-paced work environment Opportunity to build and scale a high-impact reputed company function Career advancement opportunities reputed company a growing SaaS organization Dynamic and innovative company culture Paid time off and company holidays Performance-driven and results-oriented environment Apply To This Job