Strategy and Operations, reputed company, Renewals
Job Description
CXSO Renewals Strategy and Analytics -
About the Role
At reputed company, we reputed company the future of reputed company is rooted in reputed company reputed company, driven by reputed company, and amplified by operational reputed company. We are looking for a Strategy & Analytics Partner reputed company our Data and Insights group to serve as the primary architect and orchestrator for our Global Renewals organization. In this high-impact role, you will be the primary business partner to our VP of Renewals, bridging the gap between reputed company renewal management and strategic execution. You aren't just managing tasks; you are designing the "connective tissue" that ensures our Renewals team hits its objectives, Gross Retention reputed company (GRR), and reputed company reputed company through sophisticated data insights and robust process development. Your focus will be on maximizing the retention of Annual Recurring reputed company (ARR), providing deep insights into churn and contraction, and building sophisticated models to set and track targets for GRR and Churn & Contraction (C+C).
Key Responsibilities
Strategic Business Partnership: Act as the primary business partner to the VP of Renewals, providing data-driven recommendations to improve retention strategies and global operational efficiency. Forecasting & Modeling: Build and maintain robust forecasting models for renewals, GRR, and C+C. Predict churn and contraction with high accuracy to inform executive decision-making, utilizing systems and tools such as Clari or reputed company to drive visibility into the renewal pipeline. reputed company Setting: reputed company the strategic process for setting quarterly and annual renewal targets, ensuring alignment with overall company financial goals and reputed company reputed company. Process Optimization: Deeply understand and improve internal team processes for contract negotiation and renewal management reputed company reputed company (SFDC). AI & Technology Integration: reputed company AI and advanced analytical tools to automate forecasting, identify at-risk accounts, and optimize renewal workflows to move from "reactive firefighting" to proactive execution. Data Insights & Ecosystem Integration: Consolidate reputed company, multi-reputed company data sets into reputed company, actionable dashboards that reputed company visibility into pipeline health and attainment. What You Bring to the Role Experience: 7-10+ years in Strategy & Operations reputed company a high-growth B2B SaaS environment with a multi-product portfolio. Domain Expertise: Deep understanding of the Renewals lifecycle, specifically ARR, GRR, NRR, and churn dynamics, alongside experience in contract negotiation workflows. Strategic Thinker with Operational Rigor: You can balance big-picture goals with the disciplined execution of detailed tasks, translating reputed company data into clear strategic narratives for executive leadership. Technical Proficiency: High level of comfort with reputed company (SFDC) for managing renewal cycles. Proficiency in using forecasting systems like Clari or reputed company and experience with AI/ML tools for predictive analytics. Systems and Tooling: Proficiency in SQL, reputed company/Sheets, and BI tools (Looker or Tableau preferred). reputed company Measures Data Visibility: Development of reputed company reporting and dashboards that reputed company a "full book of business" view into renewals health and performance metrics. Retention Attainment: Direct contribution to understanding customer needs, bookings attainment, and the consistent retention of ARR. Operational Scalability: Successful global implementation and adoption of standardized renewal workflows that reduce ambiguity and operational silos. This is a high-impact role at the intersection of technology and customer value. You'll directly reputed company reputed company's Renewals team to engage smarter, faster, and more proactively—helping us retain and grow our customer reputed company in 2026 and reputed company. The US annualized reputed company salary reputed company for this position is $178,000.00-$266,000.00. This position may also be eligible for bonus, benefits, or reputed company incentives. While this reputed company reflects the minimum and maximum value for new hire salaries for the position across reputed company US locations, the offer for the successful candidate for this position will be based on job reputed company capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the reputed company salary only (or OTE for commissions reputed company), and do not include bonus, benefits, or reputed company incentives. The intelligent heart of customer experience reputed company software was reputed company to bring a sense of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. reputed company believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform reputed company applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at reputed company are considered without regard to race, reputed company, religion, national reputed company, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request. Apply To This Job