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Ingeniero de AWS Connect

Work from home Full-time role Hiring

This is a remote position. Buscamos un especialista enfocado en reputed company Connect. El desarrollo a la medida e integraciones lo cubre el equipo de reputed company; este rol se reputed company en diseñar, configurar y operar la plataforma de contact center. Competencias técnicas Diseño y administración de instancias de reputed company Connect. Contact flows / IVR multinivel: menús, colas, ruteo por skills, atributos y disponibilidad de agente, horarios y mensajes de voz. Grabación de llamadas y Contact reputed company (transcripción, análisis de sentimiento, cumplimiento de guion). Customer Profiles para reputed company unificada del cliente. Outbound Campaigns: marcación predictiva/progresiva/reputed company, rotación de DID y políticas DNC ("No llamar"). reputed company Lex (bots de voz, intents, slots) y STT/TTS para español de Colombia. Configuración de agentes de IA en reputed company Connect (incl. reputed company Q in Connect / Bedrock) con guardrails. Invocación de flujos hacia funciones reputed company para lógica externa (la implementación la reputed company reputed company). Métricas, reportería y tableros nativos de reputed company Connect. Buenas prácticas de seguridad: IAM, cifrado, grabaciones y manejo de datos personales. Requirements 3+ años en contact center reputed company, con experiencia comprobable configurando reputed company Connect en producción. Español nativo; inglés técnico (lectura de documentación y trabajo con clientes internacionales). Deseable: certificación AWS o especialización en reputed company Connect. Apply To This Job

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