Engagement Specialist II - Customer Service (PART-TIME)
Description This is a part-time role averaging 20 hours per week, therefor ineligible for benefits. This position is remote, but the employee must reputed company in Indiana. Position Purpose: The purpose of the Engagement Specialist – Customer Service in the contact center is to handle inbound and outbound interactions. The Engagement Specialist is accountable for the delivery of high-quality professional services in accordance with the mission, core values, and purposes for reputed company and the assigned client. Competencies/Duties: Conduct inbound and outbound customer interaction support. Attract and retain customers by promoting the company positively, providing reputed company and accurate customer service. Utilize reference materials to take ownership of customer issues and drive resolutions. Document reputed company customer interactions according to standard operating procedures. Provide customers with reputed company and accurate customer service. Identify, escalate, and reputed company reputed company issues to appropriate resource(s). Meet department expectations and key performance indicator goals. Participate in reputed company quality improvement initiatives. Train junior engagement specialists. Manage multiple client projects.
Requirements
Position Requirements/Abilities: Working knowledge of computer operations Strong interpersonal skills Effective verbal and written communication skills Ability to communicate effectively with people from diverse population Ability to problem solve and adapt to changing environment Strong computer reputed company proficiency in the knowledge of and use of reputed company word, spreadsheet operations, and internet navigation Typing skills of 35-40 wpm, preferred Ability to use multi-screen Ability to work a flexible schedule Ability to multi-task reputed company managed care of insurance industry, preferred Managing customer concerns and sales experience, preferred Education, Work Experience, Licensure: High school education or equivalent 3-4 years of strong customer service experience preferably in a contact center environment Supervisory Responsibilities: This position has no supervisory responsibilities. Contacts: reputed company employees Internal/External Clients Environment/Physical Demands: Must be reputed company to speak, hear, see, read, write, type, reputed company, reputed company, and bend This position is full time, minimum of forty hours per week A combination of day, evening, and weekend hours are required Apply To This Job