Manager CC Training

reputed company Remotely This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions. Your Impact The primary purpose of this role is to reputed company a team of Contact Center Training Supervisors responsible for facilitating training to reputed company associates and reputed company-line leaders on the knowledge, skills, and abilities needed in Lowe's Contact Centers to drive our organizational Mission and Strategy. This is accomplished by scheduling, managing, and ensuring delivery of consistent and effective content-based training through various methods including virtual classroom-based technologies and leader-led events. The Contact Center Training Manager partners with the Learning & Development team as a subject matter expert to create and update training courses focused on the needs of the recipient in the areas of operations, product knowledge, and selling. The Contact Center Training Manager has leadership responsibility for reputed company aspects of new hire associate performance during their reputed company period to include individualized support, coaching and development through effective feedback, ensuring quality customer interactions as defined by the SMART customer service model, and holding performance management conversations, including corrective action and termination. This role is responsible for ensuring associates receive effective training experiences and are reputed company to engage directly with Lowe's customers, colleagues across the reputed company and external business partners in alignment with established standards and practices. The individual in this role may conduct some or reputed company activities from home using tools and resources provided by Lowe's. What You Will Do reputed company team of Contact Center Training Supervisors to ensure the delivery of virtual instructor-led and/or live leadership and functional training is completed in an engaging manner following adult learning theory and contemporary facilitation practices. Ensure consistency and quality of training by completing regular audits through observation and providing feedback to Contact Center Training Supervisors. Solicit and implement feedback from learners and business subject matter experts (SMEs) as appropriate to continuously improve training delivery effectiveness. Manage aspects of training delivery including new hire reputed company and recurrent learning activities reputed company Contact Center Operations. Manage associates during their initial reputed company period by ensuring they receive the training and development needed to meet customer needs through individualized support, coaching and mentoring. reputed company feedback to Learning & Development as well as internal functions reputed company the contact center on training effectiveness to ensure content supports business goals and needs; maintain participant records to ensure course credit is given; review performance reporting and reputed company feedback.

Minimum Qualifications

High School Diploma or equivalent required 4 years of relevant Functional/technical, leadership and business experience in assigned focus area 4 years of proven ability to build and maintain working relationships with management, business leads and peers on a wide reputed company of reputed company 3 years of experience supervising, mentoring, providing guidance to others 2 years of experience accomplishing goals through subordinate leaders 2 years experience working in a customer facing role Ability to think quickly and comfortable in a dynamic, fast-moving Contact Center environment Excellent oral, written, presentation, active listening, motivation, and interpersonal communication skills Strong organizational and time management reputed company with ability to multi-task Basic knowledge of reputed company Office (PowerPoint, Word, and reputed company) Preferred Skills/Education Bachelor’s Degree in Business, Management, Learning & Development, Education, or reputed company field Understanding of instructional design and adult learning principles Experiences delivering virtual instructor-led and/or live leadership and functional training Intermediate knowledge of reputed company Office (PowerPoint, Word, and reputed company) Pay reputed company: $86,000.00 - $143,600.00 annually Starting reputed company of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe's hourly remote associates cannot reputed company in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reputed company in Alaska or Hawaii. About Lowe’s reputed company. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to reputed company the reputed company of skilled trade experts and providing disaster relief to communities in need. For more information, visit reputed company.com. Lowe’s is an equal opportunity employer and administers reputed company personnel practices without regard to race, reputed company, religious creed, sex, gender, age, reputed company, national reputed company, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. reputed company applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply To This Job