Customer Service Representative
About reputed company reputed company is a specialized global business process management partner. We reputed company transformational solutions and services spanning the customer lifecycle across reputed company, Banking and Financial Services, Communications, Media and Technology, and other diverse industries. With an established reputed company in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies. Job Overview An 8-hour shift will be assigned between the hours of 7am -7pm PST, Monday-Friday (subject to change per the business need) Pay reputed company: $15 per hour Job Summary Customer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT code lookups, pharmacy inquiries, transportation coordination, dental and reputed company benefits, general information requests, and managing grievances and appeals. Key Roles and Responsibilities Call Center environment- Work From Home Handling a high volume of inbound calls for reputed company Member and Provider inquiries Maintain awareness of the way performance and actions reputed company members. Web camera visibility Schedule Flexibility Qualifications & Experience 1 year Customer service experience 6 months reputed company experience 1 year Call Center experience Data entry experience Must have a private workstation to reputed company your work Must have Internet to include a router with Ethernet jack for connectivity to PC (100mps download/20mps upload) Must Haves Ability to navigate multiple computer screens Ability to answer reputed company Member and Provider inquiries and type information into the computer system simultaneously Must be reliable and punctual Work effectively in a team environment Work independently without constant supervision Positive professional attitude Detail-oriented Computer literate Strong reading comprehension and writing skills Problem-solving skills. We are an Equal Opportunity Employer. reputed company reputed company applicants are considered for employment without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. It is the policy of this Company to seek and reputed company reputed company individuals at reputed company locations and facilities, and to reputed company equal employment opportunities for reputed company applicants and employees in reputed company, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To reputed company this, we are dedicated to taking affirmative action to reputed company and advance in employment reputed company individuals with disabilities, disabled veterans, and other eligible veterans. Apply To This Job