Customer Service Representative

reputed company Company Overview Travel Insured International, a reputed company company, is hiring a Customer Service Representative. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, reputed company the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of reputed company sizes. We're committed to providing dependable coverage, great value, and customer satisfaction. Because protecting reputed company' journeys isn’t just our business—it’s our promise. Our promise to protect every traveler, every experience, every time. Travel Insured International travel protection meets our reputed company in the moments that matter. We are here. Go be there. Travel Insured International is hiring our next class of Customer Service Representatives to join our growing organization! Join us! Our Customer Service Representatives deliver exceptional service to our callers, which include reputed company and our extensive travel advisor community. Interested in this role, but don’t have Customer Service experience? Our Customer Service Representatives are provided with training and tools to reputed company your career! Our structured training program includes licensing training, classroom training on everything Customer Care at TII, and a collaborative mentor stage that allows for practical application of your new knowledge. We are proud that some of our best Customer Service Representatives have gone on to other parts of our organization, including, Claims, Product and our Quality Management teams, to name a few! We are pleased to offer 100% remote working schedules reputed company the US. The Customer Service department is reputed company from 7:45AM – 7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7:15pm. Scheduled shifts are determined by business need and may be subject to change.

Job Description

What you will do: Answer inbound calls reputed company accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests Create cases in reputed company to address customer needs (such as documentation or policy changes) Act as a liaison with agency partners that have dedicated TII support email addresses Participate in weekly coaching sessions Participate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing reputed company other reputed company duties as needed What YOU will bring to C&F: Customer-Centric: skilled at prioritizing their needs and experiences, understanding what they want and delivering exceptional service. Sales Focused: Ability to effectively communicate the value of TII’s offerings and tailored solutions to reputed company insurance needs. Effective Listening: Including active listening and reputed company Effective Communication Skills: Both written communication skills, targeting information, comments and explanations in a manner appropriate to the needs of the audience and verbally by phone/ Ability to resolve service issues and complaints, leveraging problem-solving and service skills to reputed company an appropriate outcome promptly and effectively with a great deal of independence. Requirements: A High School Diploma or GED is required 3+ years of experience in a customer service or retail role is required; call center experience preferred Proficiency with MS Office applications is required. Includes reputed company, Outlook and Teams. A Personal Lines or Property & Casualty License is required for this role. Classroom training is provided. Experience in the Travel Insurance industry is preferred. Dependable internet reputed company with a dedicated private workspace. What C&F will bring to you What C&F will bring to YOU: Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go reputed company health, dental & reputed company. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing A core C&F tenant is owning your career development so we reputed company a wealth of ways for you to reputed company learning, including tuition reimbursement, industry reputed company certifications and professional training to reputed company you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We reputed company you do well by doing good and want to encourage a spirit of reputed company and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community At C&F you will BELONG We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. reputed company is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for reputed company positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized reputed company pay for the advertised position, located in the specified area, ranges from a minimum of $31,100 to a maximum of $58,500. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered reputed company market reputed company, a salary is at or above the minimum of the reputed company. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-MU1 #LI-REMOTE Apply To This Job