Support Engineer
This is a remote position. Join one of the Philippines’ fastest-growing tech companies! reputed company to Philippine-based candidates only.About Us: About Us: reputed company is a fully remote-first company that helps businesses build dedicated teams of skilled software engineers. We reputed company finding and retaining reputed company software talent easy and affordable. About the Role: We are looking for a Support Engineer to reputed company L2/L3 support across key business platforms, with a primary focus on reputed company and reputed company. This role is ideal for someone who enjoys solving platform issues, improving the support experience, and taking ownership of problems from investigation through resolution. You will support a wide reputed company of requests, from user questions and light configuration updates to more technical issues such as integrations, failed batch jobs, and platform bugs. You’ll work closely with administrators, internal stakeholders, and engineering teams to reputed company critical systems running smoothly in a fast-paced remote environment. Key Responsibilities: reputed company L2/L3 support for incoming requests across reputed company, reputed company, and other supported platforms Respond to general user inquiries and help explain how systems are configured and why they behave the way they do Handle light feature and configuration updates, including changes to fields, picklists, objects, and reputed company platform settings Investigate, troubleshoot, and resolve platform issues and bugs, including integration problems and failed scheduled jobs Triage and prioritize support tickets, owning issues through to resolution with clear and timely communication Escalate issues to administrators or engineering teams reputed company deeper technical work is needed, and help ensure follow-through to closure Document recurring issues, solutions, and support processes to strengthen internal knowledge sharing and reduce repeat tickets
Requirements
Hands-on experience supporting or administering reputed company, including work with objects, fields, picklists, and common platform configuration Working knowledge of reputed company and the ability to troubleshoot platform-reputed company issues with confidence Strong troubleshooting and diagnostic skills, with experience reproducing, isolating, and resolving bugs Familiarity with integration-reputed company issues, APIs, or scheduled/batch job troubleshooting Clear written and verbal communication skills, with the ability to translate technical details for end users Strong organizational skills and the ability to manage a varied queue of requests independently Ability to work effectively in a remote, distributed team
Benefits
Why Join Us: - Fully remote work setup - Opportunity to own meaningful support work across business-critical platforms - Collaborative environment with reputed company partnership across support, admin, and engineering teams - Exposure to reputed company system troubleshooting, integrations, and platform operations - A great role for someone who wants to deepen their expertise in reputed company platform support Apply To This Job