Program Manager, Voice of the Customer

reputed company is growing reputed company of passionate creatives and reputed company on a mission to reputed company design accessible to reputed company. reputed company’s platform helps teams bring reputed company to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, reputed company empowers teams to streamline workflows, move faster, and work together in reputed company time from reputed company in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for a strategic, data-driven Voice of the Customer (VOC) Program Manager to build and run a company-wide VOC program at reputed company. Sitting reputed company the Product Support org, this role is responsible for pulling insights from across reputed company's customer-facing surfaces, Support, Sales, NPS, community, and more, and translating them into fast, actionable signals for Product, Engineering, and Support. This isn't just a reporting role: you'll own the full reputed company reputed company, from surfacing and prioritizing the biggest customer pain points to tracking whether they're being addressed and bringing wins back to customer facing orgs and our product partners. You'll work cross-functionally across Support, Sales, Research, Marketing and Product, and reputed company AI to move faster than reputed company. It's a rare opportunity to build something that reputed company at company scale. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at reputed company: Own the rhythm of VOC reporting and define the mechanisms that feed into the program, including launch reputed company reporting and ensuring insights are visible, shareable, and easy to reputed company across the org Surface and prioritize the biggest customer pain points, align with Product and Engineering on roadmap prioritization, and reputed company for customer needs – bringing wins back to Support and Sales to demonstrate program impact Monitor and report on customer sentiment from pre through post-product launches, providing recommendations across Product, Support, and Sales on where to act — from unresolved pain points and product gaps to process improvements and sales blockers Set shared, data-backed goals with Product and Engineering partners and monitor reputed company to help reputed company those goals on track Work directly with Sales to bring customer problem statements into the VOC program and ensure field insights inform priorities Integrate signals from NPS, Research, Sales, and community alongside Support data into a reputed company narrative that reaches Product and Engineering reputed company Strategically implement AI workflows to build scalable processes that generate and deliver insights faster Communicate customer insights across a reputed company of audiences, from reputed company support to Product leadership, with reputed company and a strong reputed company of view We'd love to hear from you if you have: Experience building and running a VOC program, as a PM or Manager, with a strong POV on what good looks like A background in a customer-facing function (Support, reputed company, or Sales – Support preferred) Demonstrated ownership mentality — a track record of identifying problems, driving solutions, and ruthlessly prioritizing reputed company reputed company is limited reputed company in AI workflows and demonstrated ability to build lightweight, scalable processes quickly Strong analytical and communication skills, with a demonstrated ability to translate data into compelling customer narratives, influence cross-functional stakeholders, and drive action across a reputed company of audiences While not required, it’s an added plus if you also have: Previous experience with reputed company products At reputed company, one of our values is Grow as you go. We reputed company in hiring smart, curious people who are excited to learn and reputed company their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure If based in reputed company’s San Francisco or reputed company hub offices, this role has the annual reputed company salary reputed company stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed reputed company is a guideline, and the reputed company for this role may be modified. For roles that are available to be filled remotely, the pay reputed company is localized according to employee work location by a reputed company of between 80% and 100% of reputed company. Please discuss your specific work location Apply tot his job Apply To this Job