Contact Center Ride Success Agent - Fully Remote
Who We Are: Ride Health removes the transportation barriers that keep our most vulnerable populations from accessing health care. Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patients unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes. Who Were Hiring: Here We Grow Again! Our Ride Success Agents handle all inbound calls from passengers, transportation providers, clients and may also assist with: Scheduling transportation needs for passengers and managed clients Transportation provider assistance calls Outbound calls... to passengers, managed client contacts, attending facilities Chat monitoring and response Ticket monitoring and response Our Ride Success Agents use our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Zendesk (task management) to successfully complete trip requests. This is a fully remote position where you can work from home and have a tremendous positive impact on behalf of elderly and medically challenged people. Success in this position will require exceptional communication skills, creative problem solving and a commitment to meeting our quality standards and adherence to service level commitments. This is a full time position that may include weekend and evening hours, depending on the shift. Responsibilities: Willingness to work a full-time shift within the Eastern Time Zone. Communicate with Transportation Providers to schedule and recover rides with unique needs. Communicate with passengers and managed clients to schedule trips Monitor internal communications channels to identify and assist with escalated service opportunities. Monitor chats from passengers and managed clients to identify transportation needs and/or escalated service opportunities Shifts available: Wed - Sun: 8:00am - 4:30pm EST Mon - Fri : 8:00am - 4:30pm EST Mon - Fri: 9:00am - 5:30pm EST Mon - Fri: 1:30pm - 10:00pm EST All shifts are subject to change based on business needs. NOTE: Candidates must have internet speed of 10 mbps and ability to hard-wire in via ethernet as needed Competencies: High School Diploma, or equivalent Contact center, call center, or tech support experience required Fluency with standard business tools, like Microsoft Office, Google Apps, and software-based telephone systems Attention to detail Excellent written and spoken communication skills Creativity and ability to think outside the box Willingness and ability to work on and support a remote team environment A sense of humor and positive attitude Competitive compensation $16 - $18 per hour plus a rich benefits offering Career advancement opportunities Fully remote - skip the commute Paid Time Off Medical, Dental, and Vision insurance - Employee coverage 100% company paid! Multiple great coverage options offered for employees and dependents with generous company contribution and quick eligibility Need to add dependents? We help with that too TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody - all company provided Life insurance, short-term disability, long-term disability - again, all paid for by Ride Health 401k retirement savings plan with 4% fully vested employer match right out of the gate Fully paid parental leave after 6 months of employment And we're always looking to add more... PLEASE NOTE: Because of healthcare privacy regulations, candidates must reside in the United States to perform this job. Candidates must be permanently authorized to work in the United States. We are unable to provide sponsorship at this time. Ride Health complies with the United States Department of Homeland Security (U.S.Citizenship and Immigration Services) to verify the employment eligibility of all persons hired to work in the United States. The company will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. The company maintains full compliance with all regulations set forth by the law and will utilize E-Verify to assist in ensuring a legal workforce. All hiring and recruitment at Ride Health is handled with a valid @ridehealth.com only. If you receive a message from the sender whose domain is not @ridehealth.com, please beware that those communications are not authorized or coming from Ride Health. Ride Health is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Ride Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ride Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Ride Health will not tolerate discrimination or harassment based on any of these characteristics, and strictly complies with the Civil Rights Act Title VI and Title VII Civil Rights Requirements Apply Job!