Customer Service Representative (Remote in Florida)
Overview:
Join our award-winning customer service organization and revolutionize the pet industry with Chewy! As a Customer Service Representative, you'll engage with customers, research and problem-solve, and operate with empathy and kindness to deliver exceptional experiences.
Responsibilities:
• Engage directly with customers to resolve issues, answer questions, and provide... recommendations
- Research and problem-solve to determine appropriate solutions for customers
- Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members
- Engage with teammates and contribute to a customer-centric culture of collaboration
- Perform tasks in a fast-paced environment with excellent communication and multi-tasking skills
- *Qualifications:**
• 2 years of customer service experience
- Excellent communication skills (written, verbal, and listening) in a written assessment
- Ability to multi-task, adapt to change, and perform well in a fast-paced environment
- Proficiency in using computers for data entry, navigation, and internet search
- Ability to maintain confidentiality and secure sensitive information
- High school diploma or equivalent
- Must pass a background check
- Ability to work remotely with a reliable internet connection and webcam
- *Benefits:**
• Competitive wage of $15.50/hour
- Opportunities to learn and develop skills
- Flexible scheduling with shift flexibility and overtime opportunities
- Comprehensive benefits package including medical, dental, and 401k
- Support and resources for growth and development
- Recognition and rewards for outstanding performance
- Commitment to equal opportunity and diversity and inclusion
Apply Job!