Customer Care Specialist II (Mobility Fleet Operations)

A great customer experience can turn a challenging situation into a positive one, especially when it comes to helping people get back on the road. We’re hiring a Customer Care Specialist II to join our team at Cox Automotive’s Mobility Fleet Operations. In this role, you’ll be at the forefront of delivering top-tier service, helping us meet and exceed customer expectations every day... Ready to drive positive change? Let’s talk! What’s In It for You? Here’s a sneak peek at the benefits you could experience as a Cox employee: • A competitive salary and top-notch bonus/incentive plans. • Exceptional work-life balance, flexible time-off policies and accommodating work schedules. • Comprehensive healthcare, with multiple options for individuals and families. • Generous 401(k) retirement plans with company match. • Professional development and continuing education opportunities. • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. • Extra perks like pet insurance, employee discounts and much more. Check out all our benefits . What You’ll Do You’ll be the voice that answers someone’s call for help from the road, among other responsibilities. Here’s what that’ll look like: • Fielding a high volume of inbound calls. • Providing excellent customer service for all inbound and outbound calls. • Originating all new transactions (via inbound and outbound calls) regarding preventative maintenance, as well as immediate and scheduled service and repairs. • Assigning service requests to the respective market for dispatching. • Coordinating towing of customer units when necessary. • Scheduling outside vendors when an emergency breakdown is called in. • Continuously developing and improving company capabilities around dispatching. Who You Are You like helping people solve problems and making their day a little brighter. Here’s what else you bring to the table: • High school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field. • An understanding of the Microsoft Office Suite. • The ability to work independently and collaboratively within a team environment. • The ability to multi-task and meet tight deadlines. • Excellent problem-solving skills. • A valid driver’s license. Buckle up for a better future. Join Cox today Apply Job!