Call Center/ Customer Support Rep.

Minimum Requirements: Minimum 1 year inbound call center experience required Training starts 9/24/2023 Pay rate- $19.00 hr. Drug Screening Required Onboarding documents must be completed within 2 business days of accepting the offer of employment. Training Schedule: 3 Weeks, Monday-Friday, 8:00AM – 4:30PM CST. After Training Schedule: 40 hours per week, 8-hour shifts, Monday-Friday between 7:00am- 6:00pm CST. Equipment will be provided after Onboarding is complete. Candidates will utilize their own equipment for the first 3 days of training. Job Description: Customer Support Representative Summary: The Customer Support Representative is responsible for answering calls and emails from our provider network. The Customer Support Representative will provide timely and accurate responses in a professional and courteous manner utilizing defined processes and guidelines. This position also assists with various internal tasks that ensure a high level of overall client... satisfaction. Essential Functions: Representative • Meeting individual and team (KPIs). • Answering calls and emails daily; Handling Medicare/Pace calls in a timely manner • Complete the volume of work assigned with the ability to organize and prioritize work. • Attends continuing education seminars/training, as requested • Provide exceptional customer service via phone and email, resolving customer inquiries regarding claims, billing, plan information, account changes, and services. Additional Functions: Assists with special projects, as requested Communicates clearly and concisely, with sensitivity to the needs of others Maintains the confidentiality of all company procedures, results, and information about participants, clients, providers and employees Maintains courteous, helpful and professional behavior on the job; displays a willingness and ability to be responsive in a warm and caring manner to all customer groups. Consistently cooperates and supports organization in problem solving issue Establishes and maintains effective working relationships with co-workers Follows all Policies and Procedures and HIPAA regulations Participates in any recommended or required training sessions Maintains a safe working environment FLSA Status: Non-Exempt Supervisory Responsibility: None Knowledge, Skills and Abilities: Educational requirements include a High School Diploma or equivalent. Exposure to health plan management operations is preferred General knowledge of medical terminology preferred Knowledge and experience using current computer technology Current working knowledge and extensive use of Excel and Word. Skilled in establishing and maintaining effective working relationships with clients, and staff at all levels Skilled in problem resolution; recommends suggestions to increase accuracy and/or efficiency Ability to work independently with minimal supervision Ability to communicate professionally, clearly and effectively, verbally and in writing Ability to prioritize effectively Ability to multitask Physical Demands & Requirements: Communicates by way of the telephone with providers, participants, customers, and vendors; majority of the workday is spent communicating on the telephone Operates a computer and other office productivity machinery, such as a calculator, copy machine, fax machine and office printer Remains stationary for extended periods of time Visual acuity to perform activities such as identifying, inputting and analyzing data on a computer terminal and/or in hard copy Occasional reaching to retrieve shelved items Occasional bending/stooping Job Type: Full-time Pay: $19.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance • Work from home Shift: • 8 hour shift Application Question(s): • Is this resume your most up to date with current job history? • What is your current contact information? Email address and phone number. Education: • High school or equivalent (Required) Experience: • Call center: 1 year (Required) Work Location: Remote Apply Job!