Customer Support Specialist I

Employer Industry: Software and Data Solutions Why consider this job opportunity... - Salary up to $58,000 - Opportunity for career advancement and growth within the organization - Comprehensive benefits including medical, dental, vision, and 401(k) plan with match - Flexible vacation policy and paid parental leave - Supportive and collaborative work environment with a focus on customer empathy and learning - Hybrid work model allowing for flexibility in the Boulder, Colorado office What to Expect (Job Responsibilities): - Communicate effectively with customers, addressing various support requests across multiple domains - Utilize and contribute to the Knowledge Base to enhance support efficiency - Analyze data dashboards and publisher data to derive actionable insights - Manage product integrations and escalate issues to higher support tiers when necessary - Perform customer success outreach to improve publisher experience and satisfaction What is Required (Qualifications): - Experience in customer service, specifically in a support specialist or service desk role - Proficiency with Mac OS and Google Office Suite - Strong verbal and written communication skills - Exceptional organizational skills with attention to detail and ability to meet deadlines - Ability to manage multiple tasks and prioritize effectively in a dynamic environment How to Stand Out (Preferred Qualifications): - Background in Computer Science - Experience with Google Ad Manager - Proficient in basic HTML, CSS, JavaScript, and SQL - Familiarity with programmatic advertising on either the supply or demand side - Additional knowledge of other programming languages #SoftwareSolutions #CustomerSupport #CareerGrowth #CompetitiveBenefits #HybridWork At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!