Call Center Specialist (Part-Time) – Plano

Job title: Part-Time Call Center Specialist

Location: Plano

Job type: Part-Time (Under 4 hours)

Salary: Hourly basis, commensurate with experience

Company: Verizon Communications Inc.

Benefits: Health and Dental coverage, Paid Training, and Paid Vacations

Job Summary:

Verizon Communications Inc. is currently seeking a Part-Time Call Center Specialist in Plano who will play a pivotal role in our customer service operations. This position is part-time, offering under 4 hours of work daily. We provide competitive hourly rates, and you’ll benefit from Health and Dental coverage, Paid Training, and Paid Vacations.

Description:

As a Call Center Specialist, you will be responsible for handling inbound and outbound customer service calls, resolving customer inquiries, and maintaining a culture of excellent customer service.

Responsibilities:

– Handle inbound and outbound calls from customers

– Resolve customer issues and inquiries promptly and accurately

– Maintain a high level of professionalism with customers and work to establish a positive rapport with every caller

– Update customer information in the system during and after each call

– Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

– Effectively manage large amounts of incoming calls

Requirements:

– High School diploma or equivalent

– Prior call center experience (preferred)

– Excellent verbal and written communication skills

– Ability to multi-task, set priorities, and manage time effectively

– Detail-oriented and analytical skills

– Proficiency with computers and comfortable learning new software

Benefits:

– Comprehensive Health and Dental coverage

– Paid Training

– Paid Vacations

– A welcoming and inclusive environment

– Opportunities for professional development

Company Overview:

Verizon Communications Inc. is a leading telecommunications company and a component of the Dow Jones Industrial Average. We are known for our innovative technology, market performance, and superior customer service. Our dedicated team ensures that we stay on the cutting edge of technology while delivering unmatched service to our customers. At Verizon, we are committed to fostering a culture of inclusion, wherein employees are valued and respected for their contributions.

Equal Opportunity Employer:

Verizon Communications Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are a driven individual with excellent communication skills and a passion for customer service, we would like to meet you! Apply now to join our team and start your journey with Verizon. Apply Job!