Customer Service Representative / Dispatch
Position: Customer Service Representative (In-Office) Pay: Hourly + Performance Bonuses ($26,000 - $32,000+ Per Year... Location: Skiatook, OK Hours: Monday - Friday 7:30 am to 5pm and some Saturdays 8am - 11am Benefits: Bonuses for add-on sales Paid Time off Paid Vacation Life Insurance Supplemental Insurance Retirement plan Employee discount Referral program Paid Holidays Paid Training Requirements: Completed high school diploma Prior experience in customer support or client services Excellent dispatching skills Above average phone handling and active listening skills Familiar working with CRM systems and practices Background check and drug screen Summary: Chimney and Fireplace Services in Skiatook, OK is calling all customer service rockstars to apply to join our amazing team as a full-time or part-time Dispatch / Customer Service Rep! WHY YOU SHOULD JOIN OUR TEAM We are a respected chimney and fireplace service company that invests in our team and offers real opportunities for growth! We pay our Dispatch / Customer Service Rep a competitive hourly pay of $12 - $14/hour plus performance bonuses. Our team also enjoys excellent benefits. We provide excellent benefits and perks, including a retirement plan, paid vacation, paid holidays, paid training, and paid time off (PTO). We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading! ABOUT C&C CHIMNEY & AIR DUCT CLEANING, LLC. We are a family-owned and -operated business that provides ultimate chimney services! Whether our clients need cleaning or repairs to vent or air ductwork, we do it all! Since 2006, we have been a family- and faith-based business and we continue to be that today. We pledge customer satisfaction and enjoy making a difference in people's lives. Operating at the highest level at all times, we are striving to be the best in our industry. We respect our customers and ensure that we are always being honest and open with them. They look to us as experts, so we work hard to meet and exceed their expectations! We have a team of professionals who are our greatest asset. Our team is the key to our success, so we make sure that they are happy and comfortable! We offer our amazing staff great benefits, a family-like culture, and opportunities for advancement and growth! Join us! ARE YOU A GOOD FIT? Ask yourself: Are you looking for a company that values you as a person and has an open-door policy? Do you enjoy meeting new people and helping others? Would you like to join a company where your time, skills, and opinions are valued? If so, please consider applying for this Dispatch / Customer Service Rep position today! YOUR LIFE AS A DISPATCH / CUSTOMER SERVICE REP In this essential full-time dispatching and CSR position, we rely on you to manage large amounts of incoming calls, assess customer needs, and dispatch technicians. Much of your time is spent utilizing your strong customer service skills as you foster strong working relationships with customers through open and transparent communication. When handling customer complaints, you maintain composure and work hard to provide solutions and alternatives that are appropriate and implemented in a timely fashion. Further, you are sure to follow up to make sure resolutions were effective. In addition to providing exceptional customer service, you complete a variety of administrative tasks that include keeping records of customer interactions, ensuring all information is up-to-date and accurate, and keeping all customer account documents filed correctly. You follow all communication procedures, guidelines, and policies and even take the extra mile to engage customers. At the end of the day, you take pride in the role you play on our team and enjoy seeing your hard work pay off in successful dispatching operations and fully satisfied customers! If you can meet the job requirements and perform this CSR and dispatching job as described above, we would be happy to have you as part of our team! Job Type: Full-time Pay: $26,000.00 - $32,000.00 per year Benefits: Employee discount Life insurance Paid time off Schedule: 8 hour shift Monday to Friday Weekends as needed Experience: Customer service: 2 years (Required) License/Certification: Driver's License (Required) Work Location: In person Apply Job!