Customer Service Representative II – OTC Livewell and Health Plans

Job Summary This role will be 100% remote, however must be within driving distance to Northfield, IL Corporate office. Under direct supervision, provide customer service support to customers and plan members. Varied shift options available. Availability for 10:00am-7:00pm CST or 1:00pm-10:00pm CST is preferred.

Job Description

Job Responsibilities: Respond to routine and some non-routine... more complex customer service inquiries and problems via telephone. Maintain record of calls and note customer's records as necessary to maintain consistency in service. Place orders, track shipments, and ensure orders are shipped on-time. Follow-up with customers as needed to get clarification on orders. Enter data from customer service in regards to previously placed orders, locating account numbers, and identifying customer’s rush order needs. Review customer's service needs and refer to other service departments for follow up as needed. Minimum Qualifications: Education - High school diploma or equivalent. Certification / Licensure None required. Work Experience: At least 1 year of experience working in customer service OR 1 year of Medline Customer Service Rep I experience. Knowledge / Skills / Abilities: Experience providing customer service to internal and external customers, including meeting quality standards for services. Experience accomplishing tasks in an optimum order based on time, importance or other criteria. Bilingual- Spanish Speakers Preferred Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here. Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. We empower people to share their best ideas. We create new opportunities for our customers and ourselves. And we work together to solve today’s toughest healthcare challenges. Come join our team and accelerate your career in healthcare! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We’re a medical supply manufacturer and distributor with over 34,000 employees, working in 125+ countries. With the scale of one of the country’s largest companies and the agility of a family-led business, Medline is able to invest in its customers for the future and rapidly respond to a dynamically changing market with customized solutions Apply Job!