Consumer Experience Specialist - Virtual - (Job Number: 24016268)

Employer Industry: Healthcare Services Why Consider this Job Opportunity... - Benefits from Day One - Paid Days Off from Day One - Student Loan Repayment Program - Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense) - Opportunity for career advancement and growth within the organization - Work remotely from 1035 Red Bud Road, Calhoun, GA 30701 - Supportive and uplifting work environment - Valued for unique experiences and contributions What to Expect (Job Responsibilities): - Field and resolve inquiries via phone, chat, and other contact methods in the Consumer Experience Center - Provide exceptional customer service and anticipate consumer needs - Maintain knowledge of AdventHealth service offerings and contact center technologies - Confirm consumer identity and resolve inquiries accurately and promptly - Initiate insurance eligibility and scheduling to maximize resource utilization What is Required (Qualifications): - High-school diploma or equivalent - 1 year of experience in a call center OR 2 years' prior experience in a customer service environment - Demonstrated behavior aligned with AdventHealth's mission, vision, and values - Critical-thinking skills to resolve consumer inquiries and scheduling conflicts - Knowledge of healthcare setting focused on patient care How to Stand Out (Preferred Qualifications): - Two years of experience in a healthcare setting focused on patient care - Associate's degree #HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #WorkLifeBalance At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!