Member Services Representative, Call Center, Temp to Hire - Phoenix, AZ

Employer Industry: Healthcare Services Why consider this job opportunity... - Opportunity for career advancement and growth within the organization - Supportive and collaborative work environment - Extensive training provided to enhance skills and knowledge - Chance to make a positive impact on patient care and satisfaction - On-site position with a structured work schedule What to Expect (Job Responsibilities): - Handle inbound and outbound calls from participants and prescribers to process order requests - Verify insurance coverage for new and existing patients to ensure successful prescription processing - Research and resolve payment issues, providing timely updates to requestors - Maintain accurate documentation of patient account profiles and referral source data - Coordinate the delivery and setup of medical equipment and supplies What is Required (Qualifications): - Minimum of 1 year in a customer service or call center environment - 1 year of experience using Microsoft Outlook, Word, and Excel in a work setting - Verifiable High School diploma or GED is required - Strong attention to detail and proven analytical and problem-solving skills - Ability to effectively communicate with clients and team members How to Stand Out (Preferred Qualifications): - 6 months of knowledge of Medicare, Medicaid, and health insurance - Experience in a healthcare setting or insurance industry - Effective and empathetic communication style - Basic alpha-numeric data entry skills with attention to accuracy - Intermediate math skills with a focus on detail and quality #HealthcareServices #CustomerService #CareerOpportunity #PatientCare #InsuranceVerification At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!