Manager Advanced Services Activations

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Job Description

Essential Duties and Responsibilities include the following: (Other duties may be assigned.) • Adhere to processes and meet or exceed key performance indicators for installations • Continually refine installation processes and ensure modification of process flows is submitted through proper channels and documented • Identify ILEC, vendor, or internal issues and work to achieve resolution • Identify new requirements, impairments, or design flaws to Network Architecture/Engineering • Monitor department’s ability to perform required tasks through changes such as new markets, systems, responsibilities, or designs • Must be able to perform all duties of a Service Activations Engineer as follows: • Test and acceptance of customer circuits • Drive field installations by coordinating installation techs, ILEC resources, and customer vendors to achieve successful implementation of services • Perform moves, adds, changes, and disconnects for the existing customer base • Provision network elements for installations and MACDs • Escalate troubles to vendors/service providers when appropriate • Oversee development and delivery of training • Maintain a single knowledge base • Oversee development of processes and systems enhancements for new product rollouts • Provide upskill training to Support org • Increase install capacity through efficiency and tool improvements Apply Job!