Customer Service Rep III (Remote)
Employer Industry: Non-Profit Healthcare Association Why consider this job opportunity... - Opportunity for career advancement and growth within the organization - Supportive and collaborative work environment - Flexibility of remote work - Chance to make a positive impact on public health and physician support - Commitment to diversity and equity in the workplace - Dedication to professional development and social responsibility What to Expect (Job Responsibilities): - Handle phone inquiries regarding membership benefits, pricing, and processing efficiently and professionally - Participate in outbound calling for AMA Membership and Health Solutions programs, achieving specific service goals - Provide digital support for AMA website access, including registration assistance and password resets - Respond to service inquiries about AMA products, including order status, billing, and fulfillment issues - Validate physician identity and update contact and demographic data for credentialing products What is Required (Qualifications): - Minimum of 3 years of experience in customer service or a related field - Exceptional verbal and written communication skills - Ability to handle multiple inquiries and provide accurate information efficiently - Strong problem-solving skills and attention to detail - Proficiency with digital tools and platforms, including web navigation How to Stand Out (Preferred Qualifications): - Experience in a non-profit or healthcare-related organization - Familiarity with AMA products and services - Previous experience with membership organizations or associations - Knowledge of credentialing processes and requirements - Bilingual skills are a plus #HealthcareAssociation #CustomerService #RemoteWork #DiversityInWorkplace #ProfessionalDevelopment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!