Virtual Pharmacy Technician (Contract)

Virta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes in 100 million people. As a contractor Virtual Pharmacy Technician at Virta Health, you will play a crucial role in supporting our pharmacy and clinical operations during upcoming launches. This position focuses on prescription management to ensure our members receive timely and effective medication support. Additionally, you will assist with various clinical tasks as needed, such as processing lab orders, sending faxes, and communicating with primary care providers (PCPs). This role is essential to our mission of reversing type 2 diabetes and obesity, and depending on business needs and individual performance, there may be an opportunity to extend this contract to a full-time position.

Responsibilities

• Manage and process prescriptions and prior authorizations for our member population.
• Support other clinical tasks, including lab order processing, sending faxes, and communicating with primary care providers (PCPs).
• Act as a liaison between healthcare providers, pharmacies, and insurance companies, ensuring effective communication and problem resolution.
• Maintain accurate and up-to-date records of all pharmacy-related activities.
• Work through a queue of provider requests to ensure timely completion and follow-up.

Must-Haves

• 2+ years of experience as a pharmacy technician or in a similar role.
• Demonstrated experience with prescription management and prior authorizations.
• Familiarity with electronic prescribing and prior authorization software.
• Strong organizational skills with a high level of accuracy and attention to detail.
• Effective written and verbal communication skills for working with pharmacies, insurance companies, and healthcare providers.
• Adaptability in a fast-paced environment with strong problem-solving skills and a solutions-oriented approach.

Nice-to-Haves

• Experience in telehealth or digital health settings, with an understanding of virtual healthcare dynamics.
• Familiarity with platforms like ZenDesk or similar customer support tools.
• Knowledge of healthcare regulations related to pharmacy operations and compliance.
• Previous experience with managing prescriptions and prior authorizations for GLP-1 medications or other weight-loss/diabetes treatments.
• Basic understanding of clinical support tasks, such as lab order processing or PCP communication.

Values-driven culture Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally
• You have a strong sense of ownership and take initiative while empowering others to do the same
• You prioritize positive impact over busy work
• You have no ego and understand that everyone has something to bring to the table regardless of experience
• You appreciate transparency and promote trust and empowerment through open access of information
• You are evidence-based and prioritize data and science over seniority or dogma
• You take risks and rapidly iterate

Is this role not quite what you're looking for? Join our Talent Community and follow us on Linkedin to stay connected! As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $30.00 per hour. Information about Virta’s benefits is on our careers page at: https://www.virtahealth.com/careers. #LI-remote Apply Job!