Inbound Customer Service Representative
Guaranteed $14.35 per hour base pay. This is a work from home position. As a Customer Service Representative, you'll respond to telephone inquiries regarding customer promotions, research eligibility requirements, troubleshoot issues customers have self-registering, standalone toll-free calls and out of franchise long distance service and billing questions. The position requires empathy and the ability to handle stressful, upset callers. Afni is a leading global customer service provider that's been around for more than 80 years.
What You'll Do
The role involves wearing a headset, managing incoming calls, and simultaneously working on a computer to process and troubleshoot transactions in a timely manner while providing a positive customer experience. What You'll Get Full time. 40 hours per week schedule with overtime opportunities. Training. We'll teach you everything you need to be great! Great Paid time off. You'll get 10 days during your first year, plus 7 paid holidays! Benefits. Medical, dental & vision insurance with premiums partly paid by the company! College tuition reimbursement. Up to $5,250 annually! Teamwork. We believe in teamwork and having fun together while we work with frequent contests and recognition events! Referral Program. One of the best unlimited employee referral bonus programs out there. Career Growth. Gain some great experience to promote to higher roles - most of our support and leadership staff started as Sales or Service agents! Requirements: Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. Apply Job!