Solutions Consultant - Account Manager (Non-technical)
Description Now Hiring! Solutions Consultant Full Time Salary: $55,000.00 - $70,000.00 per year + commissions We are looking for an experienced Solutions Consultant to join our Managed IT Services firm. Will need to act as the primary point of contact for client relationships, maintain opportunities and produce reports on a regular basis for client evaluations. Position may work remote and commute to in-person client meetings and occasional Internal HQ office meetings as needed. What You'll Do Assist with maintaining CRM Build quotes and work with Sales Engineering staff to build quotes Set standards for clients Daily management and tracking of time, tickets, activities, and tasks Provide client budgets Ensure client satisfaction Overall business development Identify and skillfully recommend improvements in client environments Proactively engage with team to maintain client environments Quickly and knowledgeably solve client issues Solicit and share client/prospect feedback Assist in documentation efforts around our product offerings and internal knowledge base Effectively assist entire team with product knowledge Visit local client sites when needed Work with leadership to consolidate efforts and get results Work with team to build roadmaps Understand, follow, and improve SOPs What You'll Need Experience with CRM (customer relationship management tool) required Must understand how to track Opportunities and Sales Activities Experience with ticketing system(s) a plus Background in desktop, system and network admin is a plus Enjoy moving around and interacting with clients Best practice conversations as it relates to Service Delivery, Infrastructure Uptime, Performance, and Security Competencies Exceptional client service skills Pick up concepts Verbal/written communication skills Capable of relating technical information to diverse types of individuals Self-motivated Multi-tasker Set priorities Meet individual deadlines Accomplishing team objectives Resolve client issues appropriately and in a timely manner Develop and maintain effective, positive internal/external working relationships Tackle complex escalations independently and/or with your team Follow SOP and participate in improvement of Standard Operating Procedures Knowledge And Experience Bachelor's Degree, Technical school, certifications or similar Experience working in a client service-oriented position a major plus General knowledge and ability to speak about evolving IT products and processes including but not limited to: Hardware Network fundamentals & design Licensing Security Backup & DR Cloud services File/Print Services Virtualization VoIP Requirements Valid Driver's License Own Vehicle for Transportation to/from Client Sites Valid Car Insurance Must be willing to commute to Erdenheim, PA monthly or as business requires Must be willing to visit client sites as needed Background check for security of our customers We support clientele nationally and continue to expand. We offer a challenging environment that promotes work/life balance, fosters growth of employee skill sets, and rewards those who enjoy learning. NO RECRUITERS PLEASE Benefits 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Training reimbursement Referral program Apply Job!