Systems Support Analyst (Senior)
DOF Production Support and Application Monitoring Support Team to support the below: Core Infrastructure -Creation and configuration of non-prod environments for all in scope applications. -Implementation of the ELF for non-production environments -Triage and resolution of non-prod environment related issues -Deployment of application baselines to non-production environments for all in scope applications -Certificate renewals -Configuration and maintenance of the CI/CD pipelines -Performance environment (PT WYN, PT DOR) creation, configuration, deployment and support. -DB activates for non-prod: Install/Maintain application schemas, DB issue resolution, DB configuration, DB maintenance scripts -GIT administration, Artifactory, SonarQube, ETL admin, UCD admin, UCD scripts, Jenkin configuration,Logstash, ELK, Jmeter -On and off boarding of new users to access the non-prod environments. -Implementation of the ELF for production environments -Deployment of application baselines to production for all in scope applications -Certificate renewals for prod environments -MOP updates and reviews for all production deployments -Configuration and maintenance of the CI/CD pipelines -Production patching activities for in scope applications -Production monitoring - (Liveliness Probe, BM worker node, DataGrid, SOSS, POD restarts) -DB activities for Production: Install/Maintain application schemas, DB issue resolution, DB configuration, DB maintenance scripts, Optimization -GIT administration, Artifactory, SonarQube, ETL admin, UCD admin, UCD scripts, Jenkin configuration, MDM server admin, Logstash, ELK, Jmeter -On and off boarding of new users to access the non-prod environments. AMS Resources -Manage traffic diversion during deployments -Validation of code deployment success via backdoor sanity in OM -Post deployment health monitoring -Hourly post deployment reporting -Production patching activities for in scope applications -Production monitoring - (Liveliness Probe, BM worker node, DataGrid, SOSS, POD restarts) -Report on System Health Metrics using Dynatrace -Monitor and action the alert using Bell Monitoring Tools (Dynatrace, BAM, Grafana) -Monitor of DB server to verify through daily sanity check -Verify Table Space status and warn if its reaching capacity -Verify Disk Space status and warn if its reaching capacity -Verify Memory and Processor usage and warn if its reaching capacity Production Monitoring: -Diagnosing and tracking Incidents and problems with Severity Critical (P1) and High (P2) through to Resolution -Providing the required Production Logs or access to Production Logs to analyze the incidents. -Provide the Root Cause Analysis for all Critical Incidents. -Repairing data and associated work caused by invalid data where validation code does not exist or where a -documented Incident caused by a transaction results in failures. -Providing workarounds for Critical and High Incidents -Updating relevant system, configuration or process documentation. -Document and promptly notify Bell of any emergency changes required. -Participate in AMS Operations Governance meetings (assumed to be bi-weekly) -Responding to Application-related questions, performing data extraction as required -Handling ad-hoc requests from end users for information, queries, or reports. -Providing holiday support coverage -Performing peak period monitoring and reporting for specific critical applications -Perform daily health checks for Critical applications. Apply Job!