Special Order Account Representative

Description: • Responsible for managing projects for customers’ accounts to present promotional products and event solutions. • Provide excellent customer service by collaborating with Sales Representative and/or customers directly to develop product offering. • Excel in a fast-paced, attention to detail environment negotiating with vendors, generating quotes and executing orders. • Professionally communicate both verbally and written. • Utilize project management skills to coordinate multiple projects at one time. • Organize daily tasks to meet crucial deadlines and customer service level agreements. • Attention to detail and multi-tasking are essential. • Manage complex projects which may include multiple destination shipments, • kitting/fulfillment, and rush orders. • Anticipate customer needs by understanding account history. • Ability to problem solve issues with orders to provide the best possible solution to customers • Prepare quotes and process orders through the order entry process • Create product ideation by sourcing from approved suppliers, researching industry trends and working with internal marketing and merchandising teams. • Build relationships with internal teams to provide exceptional customer experience. • Collaborate with assigned sales rep(s) on key projects with frequent communication and gain alignment on roles and responsibilities • Partner with finance team to facilitate the billing process and settle billing resolutions. • May be invited to SPP’s annual National Sales Meetings to explore new product offerings, keep up to date on trends and network with vendors. Requirements: • 2+ years of customer service experience • 2+ years of project management Benefits: • Inclusive culture with associate-led Business Resource Groups • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! Apply Job!