Customer Support Specialist - Live Chat and Email
Description We are currently seeking a motivated individual to join our team as a Live Chat and Email Agent. As a Live Chat and Email Associate with Thedigitalheadhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers. Company Culture and Environment The company promotes a dynamic work environment where collaboration and customer service are valued. Team members are encouraged to engage proactively with customers to enhance their experience. Career Growth and Development Opportunities This role provides opportunities for professional growth through hands-on experience in customer service and technical support, positioning individuals for future advancement within the organization. Detailed Benefits and Perks Opportunities for performance-based bonuses Supportive team environment Training and development resources available Compensation and Benefits Competitive salary based on experience Health insurance coverage Paid time off and vacation policies Retirement savings plan options Why you should apply for this position today Joining our team means becoming part of a company dedicated to customer satisfaction and technical excellence. You will have the opportunity to develop your skills while contributing to meaningful customer interactions. Skills Strong communication skills, both verbal and written Technical troubleshooting abilities Ability to handle multiple chats and emails efficiently Customer service orientation and empathy Responsibilities Respond to incoming chats and emails from customers Assist customers in troubleshooting and servicing covered products Identify customer needs and provide appropriate solutions Maintain accurate records of customer interactions Qualifications Previous experience in customer service or technical support is a plus Strong critical thinking and problem-solving skills Ability to work independently and as part of a team Education Requirements High school diploma or equivalent Education Requirements Credential Category High School Diploma Experience Requirements No specific experience required, but prior customer service experience is beneficial. Why work in Creve Coeur, MO Creve Coeur, MO offers a suburban lifestyle with easy access to urban amenities. The area is known for its strong community feel, excellent schools, and diverse dining options, making it an appealing place for both work and life. Apply Job!