Social Media Moderator

Description: • We are seeking a detail-oriented Social Media Moderator to join our Content Team at Hims & Hers. • You will be responsible for moderating, engaging with, and responding to all comments and messages received across our organic and paid social media channels. • Build and maintain strong relationships with our new and ongoing customers, ensuring they feel heard and valued. • This is an hourly role, and weekend and/or night shifts may be needed. Requirements: • 1-3 years experience in social media moderation, community management, or customer service, preferably in a fast-paced environment • Familiarity with social media platforms (Instagram, Facebook, Twitter, TikTok, etc.) and their community guidelines • Strong written and verbal communication skills with a keen eye for detail and tone • Strong interpersonal skills and the ability to build rapport with diverse audiences • A proactive approach to problem-solving and conflict resolution • Ability to analyze data and metrics to drive insights and improve engagement strategies • Passion for brand building and a commitment to fostering a positive online community • Experience with Sprout Social is a plus Benefits: • Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • Employee discounts on hims & hers & Apostrophe online products • 401k benefits with employer matching contribution • Offsite team retreats Apply Job!