Online chat specialist

Remote Online chat specialist About the job Why Consider This Job Opportunity • Opportunity for career advancement within a supportive and collaborative work environment • Work remotely from the comfort of your home • Competitive pay structure with performance-based evaluations • Chance to make a positive impact on client satisfaction and member experience • Engage with diverse customer interactions and enhance your communication skills What To Expect (Job Responsibilities) • Respond to incoming customer live chats regarding website navigation issues and service inquiries • Build and maintain relationships with new customers to better understand their needs • Accurately address customer questions, requests, and concerns in a professional manner • Promote client products and services while achieving established performance standards • Provide administrative support to the customer service team and assist with overflow work as needed What Is Required (Qualifications) • High school diploma or equivalent • Previous experience in customer service • Strong telephone etiquette • Familiarity with CRM tools • Excellent communication skills and ability to manage multiple tasks How To Stand Out (Preferred Qualifications) • Experience in a remote customer service role • Ability to adapt to different personalities and situations • Proven track record of achieving performance metrics in a customer service environment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. Apply Job!