Program Manager Lead - RCSA

About the position The Program Manager Lead for the Marketing Execution Enablement team at USAA is responsible for managing, executing, and delivering large-scale programs that align with the organization's strategic imperatives. This role involves overseeing multiple projects, ensuring program health, and supporting cross-functional teams in the development and execution of change plans. The position requires a focus on achieving multi-year program deadlines and delivering business value while adhering to USAA's change management methodology. Responsibilities • Leads the implementation of strategic tasks that align programs with the organization's business strategy and goals. , • Develops multi-year business plans to deliver business capabilities and define execution approaches to achieve business goals while reducing risk. , • Works with program sponsors and cross-functional teams to evaluate, plan, and develop scope, milestone road maps, required resources, work plans, budgets, anticipated dependencies, and timing for new programs. , • Prepares reports that provide stakeholders and management with status updates, including identifying risks or issues. , • Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals. , • Assists in the development of performance metrics, dashboards, and management tools that articulate the status of key activities. , • Directs analyses, root cause identification, and development and recommendation of key work products. , • Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs. , • Defines and maintains multiple program strategies based on business demand and ROI expectations. , • Negotiates agreements, settles disputes equitably, and diffuses high tension situations. , • Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs. , • Adheres to EPMO processes, procedures, controls, standards, tools, and templates as required. , • Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology. , • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Requirements • Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree. , • 8 years of project and/or program management experience, including experience defining a new program and/or managing large-scale projects. , • Demonstrated experience using Waterfall or Agile methodologies to execute on program strategies and deliver complex work efforts. , • Advanced understanding and demonstrated application of risk management policies and procedures. , • Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles/methodologies. , • Proficient experience in USAA's change management methodology or similar industry change management methodology. , • Extensive experience developing, maintaining, and reporting on large cost work effort(s)/program budgets. , • Stakeholder management and influencing skills. , • Expert level of experience in Principles of Project, Program or Portfolio Management. , • Demonstrated expert experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals. Nice-to-haves • 4+ years experience managing risk and controls processes within a Marketing Operations environment. , • Experience leading and executing Risk and Controls self assessments (RCSAs). , • Knowledge of media processes and workflows. , • Experience with media process improvements and automation. , • Knowledge and experience partnering with media vendors, platforms, and systems. Benefits • Comprehensive medical, dental, and vision plans , • 401(k) , • Pension , • Life insurance , • Parental benefits , • Adoption assistance , • Paid time off program with paid holidays plus 16 paid volunteer hours , • Various wellness programs , • Career path planning and continuing education assistance Apply Job!