Customer Service Representative- Self Pay Collector-Remote

Job Type Full-time Description • *This is a fully remote position, however we are currently only accepting applications within driving distance of Crown Point, IN. Training will take place at our Crown Point office** Do you want to work from the comfort of your own home? Are you self-motivated and disciplined? Can you get work done without having others give you motivation? Are you confident in your abilities to work without supervision? Do you have high speed internet access? If you answered yes to all these questions, then Horizon Financial Management has an opportunity for you! Horizon Financial Management is seeking highly motivated individuals who can effectively communicate with patients and guarantors regarding their medical bill while multi-tasking; navigating multiple systems, reviewing policies, EOBs, EHRs and perform accurate data entry while providing the highest level of customer service in the industry. The ideal candidate should have the following skills: Customer service experience in health care setting with a proven experience in billing/claims in the hospital, physician, and lab settings. Must comprehend adjudicated claims' patient responsibility. Strong Technical Skills Problem Solver Attention to detail Multitasker Windows/Word/Excel Cash posting experience Bi-lingual in Spanish a plus If you are a skilled self-pay collector with a solid understanding of revenue cycle, HIPAA, Electronic Health Records (EHR) and claim remittances/EOB comprehension with excellent customer service skills this position is the perfect fit for you. We offer a flexible work schedule and full benefits, including Medical, Dental, Vision, company paid life insurance, PTO, AFLAC and 401K with a company match. Under general supervision, follows established collection procedures in pursuing payment of patient accounts. Reviews HFM and client systems to accurately collect patient balances. Confers with clients and guarantors respectfully and follows all policies established by the client and HFM. Follows all FDCPA rules and regulations during the collection process when working bad debt accounts. Principle Duties and Responsibilities: PRINCIPLE DUTIES AND RESPONSIBILITIES: 1) Follows all HIPAA (Health Insurance Portability and Accountability Act) rules and regulations. 2) Follows all FDCPA (Fair Debt Collection Practices Act) rules and regulations. 3) Performs collection duties to ensure prompt payment from guarantors following policies and procedures. Uses check by phone, credit card, and payment plan options of payment correctly while on a dialer system. 4) Reviews client and HFM systems to verify accuracy of balance. Phones guarantors to collect patient balances. Documents notes in the HFM or client system describing work completed on accounts. 5) Follows all policies set forth for each specific client. 6) Works daily/weekly reports accurately and timely. 7) Meets Productivity standards set by HFM for number of accounts worked per day as well as dollars collected per day. 8) Confers with management on any discrepancies within accounts. Updates system with new demographic and other pertinent data when applicable. 9) Determines whether accounts are eligible for insurance, prepares insurance update form for management and documents system appropriately. 10) Interacts courteously and compassionately with other associates. 11) Communications with patients, visitors, and clients are friendly and professional. 12) Maintains a professional appearance. 13) Projects a positive image in the community. 14) Other duties as assigned.

Requirements

SPECIAL SKILLS AND ABILITIES REQUIRED: 1) Analytical, clerical, and computer skills to review HFM and client software systems and computerized reports to determine balances. 2) The interpersonal and communication skills necessary to collect balances from guarantors. 3) Meet productivity standards HFM has implemented. 4) Computer skills equivalent to work multiple systems simultaneously. 5) Must be able to type at least 40wpm KNOWLEDGE, PRACTICAL EXPERIENCE AND LICENSURE/REGISTRATION REQUIRED: 1) The level of knowledge equivalent to completion of high school or GED. 2) One year of experience in order to learn appropriate collection procedures and techniques to become familiar with collection procedures and to acquire suitable interpersonal skills. 3) An understanding of client systems, and the ability to enter data accurately. 4) Knowledge of FDCPA and HIPAA rules and regulations and the ability to apply these regulations daily. WORKING CONDITIONS: • Normal sedentary office environment The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions. Apply Job!