Insurance Customer Service Representative

Description: • Answer phones to respond to general customer inquiries, invoice questions, payment information, customer change requests, and customer complaints. • Project a professional company image through phone interaction. • Answer high call volume and respond to requests promptly. • Identify, research, and resolve issues using AS400, Salesforce, Mitel, Microsoft, and other applications and resources. • Research billing issues with a working knowledge of primary billing ledgers. • Process insurance endorsements, such as adding or removing vehicles from a policy, changing insurance coverages, and other transactions. • Process credit card and check payments. • Provide product/service information and offer add-on products. • Articulate information or direction to a customer’s level of understanding. • De-escalate complaints or concerns. • Follow-up on inquiries not immediately resolved. • Show empathy while providing one-call resolution. • Maintain expected performance levels and meet or exceed KPIs. • Complete other duties as assigned. Requirements: • High school diploma or equivalent. • Proficient reading, writing, and math skills. • Bilingual (English/Spanish) preferred. • Must be able to work flexible schedules. • Minimum one year of Call Center experience or two years in Customer Service. • Computer literate with the ability to learn customer service software applications. • Candidate bilingual in both English and Spanish strongly preferred. • Demonstrate superb phone and soft skills, including active listening, independent problem-solving, and responding professionally and compassionately. • Navigate between multiple screens, databases, and complex data entry applications while engaging the customer on the call. • Exhibit excellent oral and written communication skills concisely. • Demonstrate organizational and prioritizing discipline. • Adapt and adhere to policies and procedures. • Present attributes of a team player committed to growth and development. • Basic level Microsoft Office and Outlook. • Data Entry and proficient keyboard skills. Benefits: • Health Insurance • Dental • Vision • Paid Vacation • Disability Insurance • Employer Matching 401(k) Program Apply Job!