See all roles

Head of Production Operations

Work from home Full-time role Hiring

About Zeta

Zeta is a

Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over

1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @

www.zeta.tech, careers.zeta.tech, Linkedin, Twitter

About the role

  • We are seeking a highly experienced and strategic Head of Production Operations to lead and manage our global production operations. This role requires a deep understanding of IT service management (ITSM), ITIL frameworks, and extensive experience in managing large-scale operations, particularly in the banking or similar industries. The ideal candidate will have a proven track record of ensuring service uptime, managing customer relationships, and leading a team of skilled professionals.

    • Responsibilities

  • Oversee the global production operations, ensuring the highest levels of service uptime and reliability.
  • Manage day-to-day operations, including deployments, change management, and service upkeeping for various SaaS products.
  • Lead and mentor a team of site delivery managers, SaaS reliability operations, and platform SREs.
  • Develop and implement ITSM processes and frameworks to ensure efficient and effective operations.
  • Liaise with customers to manage site-specific initiatives and ensure customer satisfaction.
  • Ensure compliance with security and regulatory requirements, and effectively communicate with auditors.
  • Drive continuous improvement and automation within the operations team.
  • Collaborate with senior leadership to align operational strategies with business goals.

    • Skills

  • Experience with Kubernetes, Prometheus, and other cloud-native technologies.
  • Strong programming skills and understanding of automation tools.
  • Ability to make strategic decisions and drive major changes in the operational setup.

    • Experience & Qualifications

  • 15+ years of experience in IT operations management, with a focus on IT service management and ITIL frameworks.
  • Proven experience in managing large-scale operations in the banking or similar industries.
  • Strong understanding of cloud-native applications and cloud service monitoring.
  • Excellent leadership and team management skills.
  • Ability to manage customer relationships and ensure high levels of customer satisfaction.
  • Strong communication and interpersonal skills.
  • Relevant certifications in ITIL and ITSM are highly desirable.

    • Equal Opportunity

  • Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
    • apply to this job
    Apply

    You might like

    AI Implementation Engineer

    Work from home Full-time role

    Associate Sales Engineer

    Work from home Full-time role

    Product & Commercial Counsel

    Work from home Full-time role

    SDE II - Backend

    Work from home Full-time role

    Director, Business Development - Financial Institutions

    Work from home Full-time role

    Engagement Marketing Manager

    Work from home Full-time role

    Marketing Coordinator - Partnerships

    Work from home Full-time role

    Product Marketing Manager

    Work from home Full-time role

    Senior Account Manager

    Work from home Full-time role

    Head of Demand Generation

    Work from home Full-time role

    Experienced Part-Time Remote Customer Service Representative – Delivering Exceptional Support for blithequark's Global Travelers

    Work from home Full-time role

    Experienced Customer Service Representative – Remote Opportunity at arenaflex

    Work from home Full-time role

    Remote Certified K‑12 Multi‑Subject Teacher – Virtual Classroom Instruction Specialist (Immediate Start, Flexible Scheduling)

    Work from home Full-time role

    Urgently Hiring: Supervisor, Customer Relations Call Center

    Work from home Full-time role

    Part Time - Exceptional Customer Service and Sales Associate - Flexible Westchester, FL (arenaflex Outlet) 3569

    Work from home Full-time role

    Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

    Work from home Full-time role

    Independent Medicare Sales Agent – Remote/WFH

    Work from home Full-time role

    [Remote] Project Manager

    Work from home Full-time role

    Urgently Hiring: Tools & Automation Engineer

    Work from home Full-time role

    Looking for Online English Tutor – Flexible Hours in Oklahoma City, OK

    Work from home Full-time role