Call Center Agent
Position Summary A successful candidate will be detail oriented, have excellent customer service skills, and be able to use thinking and reasoning to solve a problem independently on the phone and all other service channels. ESSENTIAL FUNCTIONS
- Professional and courteous internal and external customer interaction.
- Open new accounts, have a working knowledge of account ownership and account classifications.
- Complete account maintenance.
- Troubleshoot online banking issues.
- Answer inquiries by clarifying desired information; researching, locating, and providing information.
- Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information and completing transactions.
- Sells additional products and services by recognizing opportunities for customers; explaining features and benefits of products and services.
- Updates job knowledge by participating in educational activities.
- Assist in projects assigned to the solution center.
- Complete other duties as assigned.
REQUIRED SKILLS AND ABILITIES Computer Skills: Intermediate computer skills required as well as the ability to use multiple applications at one time. Education: High School Graduate or General Education Degree (GED) Character Core Competencies
- Attentiveness- Concentrating on the person or task before me.
- Availability- Willingness to change my schedule and priorities to meet a need.
- Compassion- Helping those in need.
- Cooperation- Understanding others so I can effectively work with them.
- Dependability- Fulfilling commitments even in the face of difficulty.
- Diligence- Focusing my effort on the work at hand.
- Enthusiasm- Expressing interest and excitement in what I do.
- Flexibility- Adjusting to change with a good attitude.
- Honesty- Being truthful in what I say and do.
- Punctuality- Showing respect for others by doing the right thing at the right time.
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