Branch Operations Lead

Overview

As the next generation Branch Operations Lead at East West Bank, you will be part of a world-class team that focuses on delivering a high-quality, high-touch, and high-tech relationship banking experience across all customer touchpoints. You will play a key role in: • Assisting customers with their financial needs, such as cash withdrawals, deposits, transfers, and loan payments across different platforms (online and mobile). • Supervising junior staff in the branch and providing guidance and approvals as needed. • Supporting the Assistant Branch Manager in leading the branch team to achieve sales, service, and operational excellence. We will help you grow your career at East West Bank by providing ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers. Responsibilities • Demonstrate strong customer service skills to assist customers with their financial needs; resolve escalated client complaints/issues promptly and effectively. • Provide support for branch customers by offering a wide range of bank products and services, including safe deposit box management, merchant/vault and ATM processing, foreign currency exchange, and new account opening. • Train junior branch staff to effectively identify referral and sales opportunities and ensure they are compliant with bank policies and procedures. • Refer customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross-sell bank products. • Be an expert in using digital resources and technologies to optimize clients' digital banking experience. • Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking, and ATMs). • Provide backup support to the Assistant Branch Manager, including branch certifications and audits. • Perform other duties as assigned. Qualifications • A high school diploma or general education degree (GED) is required; a Bachelor's degree is preferred. • At least 3 years of customer service, teller, or sales experience within the banking and/or financial service industry is required. • A strong working knowledge of branch operations is required. • Familiarity with standard branch technology and teller equipment is required. • Strong problem-solving, decision-making, and customer-service skills are required.

About Us

East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law. Apply Job!