Contact Center Service Representative (12:30pm to 9:00pm)

Contact Center Service Representative (12:30pm to 9:00pm) Location: Bridgeport, CT. This is an on-site position for the first three months - Job then changes to a hybrid status (2 days in the office/3 days at home) if you are successfully performing in the role. Hours: Full-time- M-F 12:30pm to 9:00pm with a rotating weekend day This position is eligible for a 10% shift differential. Overview: Serves as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events. Responds to incoming requests for information on Bank products and/or services and provides solutions for common customer requests across business lines. Primary Responsibilities: • Identify and/or address customer needs by using appropriate needs identification methods, providing information or completing a service transaction in response to incoming questions regarding Bank products and/or services. • Identify opportunities to suggest alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank. • Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate complex problems as appropriate to ensure their resolution. • Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met. • Complete other related special assignments and projects as requested. • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. • Promote an environment that supports diversity and reflects the M&T Bank brand. • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. • Complete other related duties as assigned. Scope of Responsibilities: The jobholder interacts with external customers and internal teams. Managerial/Supervisory Responsibilities: Not Applicable Education and Experience Required: • High school diploma or equivalent (GED) and a minimum of 6 months’ proven sales, service, or other related work experience • Good communication skills • Strong telephone skills • Good organizational skills • Good time management skills • Basic familiarity with personal computers • Proven problem-solving skills • Knowledge of the customer service concept and its importance in developing and expanding relationships Education and Experience Preferred: • Minimum of 1 year’s customer service, sales or related experience • Familiarity with Contact Center systems • Experience functioning in a fast-paced environment Physical Requirements: M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $31.43 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Bridgeport, Connecticut, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans. Apply Job!