Vendor Incident Manager

job summary: Location: Westlake TX, Merrimack NH or Smithfield RI Required Skills Responsibilities • Collaborate with Enterprise Vendor Managers to align vendor SLAs with incident management processes and improve response times. • Assist in developing a capability to enable the Major Incident team to rapidly engage vendors for production incident support. location: Roanoke, Texas job type: Contract salary: $59 - 60 per hour work hours: 8am to 5pm education: Bachelors responsibilities: • Define metrics and score-carding to measure vendor response and support effectiveness. • Assess these results to develop actionable insights to drive continuous improvement. qualifications: • Analyze vendor-related incident data and report findings related to vendor SLAs and metrics alignment. • Identity existing process gaps by joining vendor related incident bridges and post-mortems and propose process improvement opportunities within the Vendor Support models. skills: • Engage with vendors and vendor managers to elevate response efficiency during incidents. • Engage in Vendor Operations meetings and track vendor case status and identify opportunities and ways to address gaps or blockers. • Document and educate incident management teams on process changes associated with managing and tracking vendor related issues. • Work with SMEs to develop knowledge articles on new vendor processes and technologies. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. Apply Job!