Merchandise Associate
About the position The Merchandise Associate at Marshalls is responsible for delivering an exceptional customer experience by engaging with customers, maintaining a clean and organized store environment, and adhering to operational and merchandising standards. This role involves cross-training in various store areas to support business needs and embodying the company's values of honesty, integrity, and respect. Responsibilities ? Deliver a highly satisfied customer experience by engaging and interacting with all customers. , ? Adhere to operational, merchandise, and loss prevention standards. , ? Cross-train to work in multiple areas of the store as needed. , ? Model established customer experience practices with internal and external customers. , ? Support and embody a positive store culture through honesty, integrity, and respect. , ? Accurately ring customer purchases/returns and count change back according to established procedures. , ? Promote credit and loyalty programs. , ? Maintain and uphold merchandising philosophy and follow established procedures and standards. , ? Accurately process and prepare merchandise for the sales floor following company procedures. , ? Initiate and participate in store recovery as needed throughout the day. , ? Maintain organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance of the entire store. , ? Provide and accept recognition and constructive feedback. , ? Adhere to all labor laws, policies, and procedures. , ? Support and participate in store shrink reduction goals and programs. , ? Participate in safety awareness and maintain a safe environment. , ? Perform other duties as assigned. Requirements ? Excellent customer service skills. , ? Ability to work a flexible schedule to support business needs. , ? Strong communication and organizational skills with attention to detail. , ? Capable of multi-tasking and responding appropriately to changes in direction or unexpected situations. , ? Ability to lift heavy objects with or without reasonable accommodation. , ? Effective collaboration with peers and supervisors. , ? Retail customer experience preferred. Nice-to-haves Benefits ? Associate discount , ? EAP , ? Smoking cessation program , ? Bereavement leave , ? 401(k) Associate contributions , ? Child care discounts , ? Cell phone discounts , ? Pet insurance , ? Legal insurance , ? Credit union access , ? Referral bonuses , ? 401(k) match for eligible employees , ? Medical, dental, and vision insurance for eligible employees , ? HSA and health care FSA options , ? Life insurance , ? Short/long term disability , ? Paid parental leave , ? Paid holidays/vacation/sick leave , ? Auto/home insurance discounts , ? Scholarship program , ? Adoption assistance Apply Job!