Technical Account Manager(s) (Remote | DoD)

Title: Technical Account Manager (Jr. / Mid. / Sr.) Location: San Antonio, TX (Remote) Clearance: Secret Eligible / Top Secret (SCI Eligible) About this role: • Rackner is seeking Technical Account Managers that will be primary tech advisors for both incoming customers and existing customers alike. • TAMs align customers with technical solutions within the Platform One portfolio and continue hands-on support throughout the full customer lifecycle. • Platform One is a DoD enterprise service capability intended to make the DoD DevSecOps initiative a reality by leveraging industry best practices, open-source software such as Kubernetes and containers, and commercial solutions to instantiate CI/CD pipelines at various classification levels. • Rackner is working with the Platform One program to support these initiatives and provide technical services and expertise for the program's success. We are seeking professionals with experience in: • Technical sales and customer support. • Managing technical exploration documentation. • Platform One portfolio and services. • DevSecOps principles and practices. • Kubernetes and Docker containerization. • CRM technologies and Jira/Confluence for documentation and project management. What will make you successful: • Maintain and support continuous customer support throughout the full customer lifecycle. • Provide technical expertise and guidance during lead qualification sales calls and technical fit evaluations. • Support customer onboarding and ensure accurate resource and solution stack provisioning. • Conduct monthly and quarterly health checks in coordination with customer Business Account Managers. • Provide technical guidance during annual renewal processes. Who We Are: • Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector. • We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises. • Each of us enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation. • Our customers hail from a diverse, ever-growing list of industries. Benefits/Additional Info: Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided . Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks & events are offered as well! • 401K with 100% matching up to 6% • Highly competitive PTO • Great health insurance with large network of providers • Medical/Dental/Vision • Life Insurance, and short & long term disability • Industry-Leading Weekly Pay Schedule • Home office & equipment plan #Technicalaccountmanager #Platformone #airforce #techadvisor #customerservice #fullcustomerlifecycle #Kubernetes #docker #CRM #Cloud #CloudSecurity #Cybersecurity #DevSecOps #ITOperations #SiteReliabilityEngineer #SRE #SoftwareEngineer #SystemAdministrator Apply Job!