Financial Clearance Call Center Representative - Remote

Description:

• This job schedules all patients for procedures based on the modality, department, length of test, and day of week.
• Obtains and verifies accurate identification and demographical data for the patient’s permanent medical record, and assist in accurate reimbursement.
• Recognizes and maintains the confidentiality of all patient information, pre-registers all scheduled procedures, and ensures accurate billing by verification and/or authorization of all accounts.
• Also accurately enters technical terminology for each test.
• Greets all patients in to the hospital following department's policies and procedures.
• Checks to make sure that patient has physician's order, insurance card(s) and picture identification.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Responds appropriately to questions received from the client and uses communication techniques to ascertain that the client understands instructions.
• Adapts behavior to the specific patient population.

Requirements:

• Education Required - High School diploma or equivalent.
• Work Experience Required - 1 year related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail and/or customer service related position.
• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Strong analytical and problem solving skills.

Benefits:

• Ochsner is an Equal Opportunity Employer.
• Ochsner Health endeavors to make our site accessible to all users.
• If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center.

Apply Job!