Remote Tier 1 Support Specialist - Remote - Night Shift
Join our dynamic team at careermilard as a Tier 1 Support Specialist - Remote - Night Shift! We're looking for someone to start immediately in this Remote role. This position requires a strong skillset in relevant areas. We offer a Competitive salary. Description: ? What is PerfectServe? ? PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. ? Position Overview: We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. ? To support PerfectServe?s continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team. ? Specialists will be responsible for supporting and delighting PerfectServe?s end users - physicians, nurses and system administrators. ? This position requires interaction with people and technology while either standing or sitting. ? PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. Requirements: ? While we have some M-F daytime schedules... available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required ? Willingness and excitement to work evenings or overnights and/or weekends ? Strong technical aptitude ? Excellent written and verbal communication skills ? Excellent analytical and troubleshooting skills ? Ability to work in a fast-paced environment and successfully prioritize competing tasks ? High customer empathy and exceptional customer service skills ? Access to high-speed internet ? Able to start on December 2, 2024. ? Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be an evening or overnight shift that includes at least 1 weekend day ? Our team is currently only looking for candidates that are located within the U.S. Benefits: ? Remote first work environment ? Health, Dental, Vision, Life and Disability Insurance options available day one. ? 401K - with match and immediately vested. ? 17 company holidays, 2 floating holidays plus competitive paid time off policy ? Internal Advancement Opportunities Apply! Apply Job!