Customer Service Representative

About Superhuman: 

We're a bunch of gym lovers who got tired of an industry that takes itself too seriously. Our mission is simple: turn boring workouts into daily celebrations and make fitness fun.

We believe the best workouts happen when you're actually enjoying yourself. The fitness industry has been stuck in 'no pain, no gain' mode for too long. Great results and good times aren't mutually exclusive - they're better together.

There's nothing like the high of a great workout - that moment when the energy kicks in, your playlist hits right, and you surprise yourself with what you can do. We're here to make sure every session feels like that

Superhuman is building the most desired pre-workout energy brand, creating seriously fun products that actually work. We're looking for a creative storyteller and strategic thinker to lead our product marketing.

The Opportunity

We are seeking a skilled and passionate Customer Service Representative (CSR)  who will be responsible for handling all aspects of customer service. You’ll act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.  You’ll be responsible for educating customers on our product offerings. 

About you

• You LOVE dealing with people and problem-solving
• You have the ability to be patient, empathetic, and passionately communicative
• You LOVE working for a company that empowers its people to take ownership of their area of business
• You LOVE putting yourself in the customer's shoes and advocating for them when necessary
• You LOVE collaborating with cross-functional teams 
• You LOVE working in a fast-paced environment and learning
• You LOVE being a team player and someone who others can rely on

Responsibilities

• Manage incoming calls and text based tickets
• Identify and assess customer’s needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Handle customer complaints and provide appropriate solutions and alternatives. Follow up to ensure resolution
• Keep records of customer interactions
• Take the extra mile to engage customers and provide best-in-class customer service
• Coordinate resolution of customer complaints, reshipments, refunds, etc. 

Requirements

• Experience in a customer service role is a must
• Proven record of successful customer relationship management
• Excellent communication and a positive attitude

Ability to communicate in English (written and verbal)

• Strong phone contact handling skills and active listening
• Able to multitask, prioritize, and manage time effectively
• Customer orientation and ability to adapt to different types of characters
• Availability to accommodate possible schedule changes
• Experience using any helpdesk platform like Gorgias is a must
• Experience in an e-commerce platform like Shopify is a plus
• Affinity to fitness/healthy lifestyle is a plus

Benefits

$120/month Employee Stipend / 120 hours PTO per year / PTO on your birthday & PTO Quality life event

Got what it takes to join the Alpha Lion family? We want to hear from you! We will only consider candidates who provide a resume. Want a better shot at joining our team? Send a cover letter explaining why you’re the best fit for the job. (Yes, we really read them!) 

Alpha Lion is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.